HVAC Sales Representative

4 weeks ago

Redlands, California, United States Watsco Full time
Job Title: Counter Sales Associate

At Watsco, we are seeking a highly motivated and customer-focused Counter Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth at our wholesale HVAC distributorships.

Key Responsibilities:
  • Represent Watsco as a leader in the industry, ensuring maximum sales and customer satisfaction.
  • Interact with internal and external stakeholders, including sales teams, vendors, and contractors.
  • Responsible for showroom merchandising and re-stocking product, ensuring a visually appealing and well-organized sales area.
  • Assist in resolving customer relations problems, providing solutions and ensuring customer satisfaction.
  • Complete sales order processes, upselling associated items and providing excellent customer service.
  • Service walk-in and telephone customers, assisting with sourcing and shipping parts, inventory control, and warranty administration.
  • Provide customer product and service needs by researching products via computer systems, catalogs, and other reference sources.
  • Arrange stock on shelves or racks in sales areas, maintaining a clean and organized environment.
  • Apply suggestive selling techniques and up-sell to current and prospective customers.
  • Conduct outgoing customer sales or service calls, resolving customer complaints and ensuring customer satisfaction.
Requirements:
  • High School Diploma or equivalent required.
  • Excellent communication skills, strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities.
  • Customer Service, Data Entry, Estimating, Purchase Orders, Sales, Shipping/Receiving experience preferred.
  • Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
  • Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.
  • Strong interpersonal skills, including sales, problem-solving, and customer service focus.
  • Ability to work independently, meet assigned goals and objectives, and work in a fast-paced environment.
  • Excellent customer service mindset, with the ability to develop long-term relationships.
  • Excellent written and verbal communication skills.
  • Strong and creative problem-solving skills.
  • Ability to work independently and in a team environment.
  • Must possess and maintain a current, valid Driver's License.
  • Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.
Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to frequently lift up to 50 pounds.
  • The employee frequently is required to stand, sit, or walk, climb, kneel, crouch, or crawl.
  • Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • The employee may use equipment such as forklifts, pallet jacks, and other warehouse equipment.
  • Must be able to utilize heavy machinery.

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