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Clinical Applications Operations Manager

2 months ago

Findlay, Ohio, United States International Executive Service Corps Full time

POSITION OVERVIEW


The Clinical Applications Operations Manager is tasked with leading the Clinical Applications Division, ensuring the development, upkeep, support, and enhancement of both new and existing clinical software solutions.

KEY RESPONSIBILITIES

Responsibility 1:
Offers application support and guidance to team analysts, empowering them to independently manage projects while recognizing the appropriate moments for updates and assistance to optimize IT resources.

Responsibility 2:
Provides counsel to systems analyst personnel regarding administrative processes, technical challenges, and project priorities. Oversees and evaluates the work of systems analysts, delivering technical support and direction.

Responsibility 3:
Assesses progress and outcomes related to group initiatives and goal achievement.

Responsibility 4:
Supervises staff, focusing on career advancement and resource allocation.

Responsibility 5:
Develops and implements departmental standards and procedures.

Responsibility 6:
Oversees the project portfolio, including coordination and reporting on projects to organizational leadership.

Responsibility 7:
Collaborates with colleagues and business stakeholders to identify needs and opportunities for improvement.

Responsibility 8:

Prioritizes and manages requests and project tasks assigned to the team, ensuring a realistic workload and timely, budget-compliant project delivery.


Responsibility 9:
Conducts effective and purposeful meetings across departments, ensuring adherence to agendas, minutes, and relevance of discussions.

Responsibility 10:
Provides guidance on procurement requests, application strategy, and standardization efforts.

Responsibility 11:
Manages service level agreements and provides metric reporting to leadership.

Responsibility 12:
Acts as a project manager for application initiatives as required.

ESSENTIAL QUALIFICATIONS
Bachelor's degree in business, Computer Science, Nursing, or a related field.

3 to 5+ years of experience, including one to three years in a leadership role.

Hands-on experience in troubleshooting clinical applications and workflows.

Proven leadership experience in guiding and motivating cross-functional teams to achieve both tactical and strategic objectives.

Demonstrated experience in managing large-scale IT projects and directing staff in integrating information services to meet overall business requirements.

Experience serving as a role model for exceptional customer service, professionalism, and teamwork.

Excellent leadership and interpersonal skills, with the ability to communicate effectively and convey ideas clearly to users at all levels, both verbally and in writing.

Experience in interpreting local and federal laws/regulations (including HIPAA) as they apply to organizational operations.

Ability to establish and maintain effective working relationships with colleagues, supervisors, user department personnel, and software vendors.

Willingness to be on call.


A valid driver's license is required, and candidates must meet company fleet policy and insurance requirements.

Strong service-oriented interpersonal and communication skills are essential.



PREFERRED QUALIFICATIONS
Familiarity with Oracle Cerner Millennium.

PHYSICAL REQUIREMENTS


Engagement in physical activities that necessitate considerable use of arms and legs, including climbing, lifting, balancing, walking, stooping, and handling materials.