Shift Lead

2 weeks ago

San Marcos, California, United States Desert De Oro Foods, Inc. Full time
Job Summary

We are seeking a highly motivated and organized Shift Lead to join our team at Desert De Oro Foods, Inc. The successful candidate will be responsible for supporting the Restaurant General Manager (RGM) in running great shifts, ensuring consistent customer satisfaction, and maintaining a positive work environment.

Key Responsibilities
  • Execute the Manager-In-Charge (MIC) Success Routine to ensure responsibilities under People, Customers, and Service are completed.
  • Ensure all Team Members complete their Shift Excellence tasks for their assigned position(s).
  • Ensure all employees present a neat and clean appearance and wear company uniform.
  • Personally demonstrate a customer-centric approach, prioritizing customer needs.
  • Ensure food safety, quality, and accuracy of orders.
  • Resolve customer complaints promptly while maintaining positive customer relations.
  • Greets customers with a smile, is polite, and pleasant when speaking with customers.
  • Works with urgency and collaborates with management and fellow employees.
  • Cooperates with peers, helping others when needed, and demonstrates a positive and enthusiastic attitude with coworkers.
Attendance and Punctuality
  • Understands and adheres to the posted work schedule, reporting to work on time, in uniform, and ready to begin tasks.
  • Provides appropriate notice when unable to be at work and accurately records all hours worked using the approved timekeeping system.
Initiative and EnergyTakes action without being told, goes beyond what is simply required, and maintains a high activity level.Developing People
  • Provides regular feedback to the RGM on the performance of Team Members.
  • Offers ongoing constructive and complimentary feedback to Team Members.
  • Actively participates in the training of Team Members.
  • Handles conflicts constructively and works with the RGM to achieve resolution.
Act Like an Owner
  • Assists in Profit and Loss management by following cash control/security procedures, maintaining inventory, and managing labor.
  • Oversees proper product preparation, rotation, portioning, cooking, and holding times.
  • Assists the RGM with facility maintenance and ensures health and safety standards are followed at all times.
  • Performs other duties as required by the manager.

This list of job duties and responsibilities is not exhaustive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.

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