Hospital Host/Hostess

At Northwestern Medicine, we are committed to providing exceptional patient care and service. As a Host/Hostess, you will play a vital role in ensuring that our patients receive the highest level of service and care.

• Pass meal trays to patients with accuracy and efficiency.
• Prepare patient meal trays according to established procedures and guidelines.
• Provide all nourishments to patients in a timely and courteous manner.
• Follow established department policy and procedure, infection control and isolation guidelines, and use standard precautions when preparing and passing trays.
• Retrieve trays from patient rooms, record fluid and % intake consumed, and collect all trays from unit soiled utility rooms.
• Clean and sanitize meal carts and equipment.
• Follow up with patients following meals to assure satisfaction.
• Conduct introduction rounds and distribute room service menus for new patients and those with changed diets.
• Exhibit timely completion of all duties, including menu speaking, and assisting patients with menu selections as needed.
• Communicate menu selections to nutrition operator as needed.
• Inventories and fills floor stock to par level.
• Stocks supplies in an organized manner - rotates stock according to first in, first out method.
• Takes food temperatures and acts upon any item out of appropriate range.
• Checks and records refrigerator and freezer temperatures daily.

• High school diploma or equivalent; or in lieu of high school diploma/GED, must have a minimum of 1 year relevant experience in any of the following: customer service, food service, retail or healthcare.
• Excellent customer service skills.

We are an affirmative action/equal opportunity employer and do not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.