Floor Coverings International Office Manager
4 weeks ago
As an Office Manager with Floor Coverings International of West Florida Panhandle, you will play a key role in the growth and expansion of the local franchise. Your primary responsibilities will include leading the scheduling and installation of projects, assisting with marketing efforts, and maintaining accurate company financials.
Key Responsibilities- Marketing & Customer Success
- Develop trust with customers by living our Core Values every day.
- Create raving fans by providing extra-mile service.
- Promptly and properly schedule all leads to appointments for the sales team.
- Follow up on open proposals as needed.
- Support and participate in home shows.
- Support local marketing efforts as needed.
- Keep the showroom and office organized and presentable.
- Assist in developing, managing, and delivering local marketing tactics.
- Resolve customer conflicts.
- Financials
- Accurately update QuickBooks daily for all income and expenses.
- Track, prepare, and manage timely payment of business-related expenses.
- Production
- Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
- Order all products needed for jobs accurately and follow up on delivery.
- Assist with receiving of products when delivered.
- Schedule the job to meet the schedule of the customer and installers.
- Communicate with installers and customers on start dates and times.
- Update the customer with ongoing details of installation and job progress.
- Discuss and obtain written permission for any changes in contracted work.
- Confirm the scope of work and compensation with installers prior to the start of the job.
- Update InspireNet daily with the status of the job and upcoming schedule.
- Continuous Improvement
- Attend weekly meetings with the Franchise Owner at scheduled times.
- Submit GS&R Prep weekly.
- Work weekly and monthly to meet goals.
- Be available to attend training seminars at the owner's discretion.
- Make decisions and act in accordance with Floor Coverings International's core values and mission.
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