Business Operations Director

1 day ago

Brentwood, Tennessee, United States My Senior Health Plan Full time
Job Overview

My Senior Health Plan is seeking a highly skilled Business Operations Manager to optimize and oversee our business processes, ensuring operational efficiency and effectiveness. As a strategic and results-oriented leader, you will be responsible for implementing process improvements, managing cross-functional teams, and driving organizational success.

Key Responsibilities
  • Operational Strategy: Develop and execute strategies to improve business operations, enhance productivity, and meet organizational objectives.
  • Sales Management: Develop and implement sales strategies, optimize sales technology, monitor sales performance, and maintain a solid understanding of the lead generation funnel.
  • Call Center Management: Oversee call center operations, ensuring a high level of customer service and efficient handling of customer calls.
  • Process Improvement: Identify inefficiencies and areas for improvement within current processes, and lead initiatives to streamline operations and boost performance.
  • Team Leadership: Manage and support a team of operational staff, promoting a culture of collaboration and high performance.
  • Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess and improve operational effectiveness and efficiency.
  • Budget Management: Oversee the budgeting process and resource allocation, ensuring alignment with organizational goals and financial constraints.
  • Cross-Department Collaboration: Collaborate with departments such as Finance, Marketing, Human Resources, Sales, and Customer Service to align operational strategies and support business objectives.
  • Compliance: Ensure operational activities adhere to industry regulations and company policies, managing risks effectively.
  • Reporting: Prepare and present reports on operational performance, project updates, and strategic initiatives to senior leadership.
Requirements
  • Education: Bachelor's degree in business administration, Operations Management, or a related field, or equivalent work experience.
  • Experience: At least 5 years of experience in business operations management, with a preference for experience in the health or financial services industry.
  • Skills:
    • Strong leadership and team management capabilities.
    • Proven ability to drive process improvements and operational efficiency.
    • Excellent analytical and problem-solving skills.
    • Proficiency with project management tools and business operations software.
    • Outstanding communication and interpersonal skills.
  • Knowledge: Understanding of regulatory requirements and compliance standards in the health and financial sectors is advantageous.
Why Work with Us?
  • Impactful Work: Make a significant difference in the lives of seniors through our dedicated services.
  • Innovative Culture: Join a forward-thinking team that values creativity and embraces change.
  • Career Advancement: Enjoy opportunities for professional growth and development.
  • Competitive Benefits: Receive a comprehensive benefits package, including health insurance, retirement plans, and more.

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