Business Systems Analyst

1 week ago

Atlanta, Georgia, United States Saxon Global Full time
Job Summary

The Business Systems Analyst II is a key role within the finance business unit, responsible for ensuring the accurate implementation and adherence to finance policies and business processes.

This position will lead and support fare structure, programs, and fare policy initiatives, as well as business systems administration, including support of finance customer payment systems and ERP initiatives in coordination with project managers.

Following the implementation of new systems, this role will support the continued operation of these systems, which may include process improvements and upgrades.

Primary Responsibilities
  • Maintain working relationships between end-users, information technology support, and project staff, and vendors to ensure the needs of the business unit are met.
  • Develop and communicate policies and procedures for customer payment systems and related activities, including business rules, departmental coordination, setup, monitoring, and troubleshooting of internal controls and reconciliation processes.
  • Perform customer payment system and ERP system analysis and troubleshooting. Assist end-users and information technology support staff to troubleshoot enterprise applications or hardware.
  • Analyze and audit business process potentials for streamlining and improvements in efficiencies, as well as compliance with established policies and procedures.
  • Provide regular review of data collection/input procedures and strive to achieve improved data quality through increased system knowledge/awareness among daily users.
  • Identify business trends using data, compile analysis reports that are delivered to stakeholders, and then follow-up on all results. Assist business owners with reporting and metrics, including the development of new reports.
  • Act as finance subject matter expert on technology projects. Develop project system scope and objectives to guide finance and IT department in the redesign of systems or the implementation of new systems.
  • Manage the support responsibility matrices for financial systems, defining roles and responsibilities, and leading periodic reviews with system stakeholders.
  • Assist with development and review of functional mapping, workflows, technical documentation, and test scripts, coordinate implementations, conduct acceptance testing, and develop/conduct user training as needed for new and upgraded technology projects.
  • Lead efforts to encourage system use and adoption for financial systems with all business areas. Act as an advocate and advisor for the business processes or technology systems to the agency.
  • Continually evaluate technology products, services, settings, and their use to determine the business unit can meet its operational needs. Suggest alternative products, services, uses, or settings to improve business unit function, as needed.
  • Manage project expenses and/or budgets related to the Financial systems.
  • Develop and maintain a growing technology learning library for finance end-users.
  • Review administrative contracts and work with vendors to resolve contract performance issues; review contract specifications and monitor contractor performance; ensure project milestones are met by monitoring completion of tasks.
  • Support Capital Metropolitan Transportation Authority's Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action, and reporting safety and security concerns.
  • Perform other duties as required and/or assigned.
Minimum Qualifications
  • Bachelor's degree in Computer Information System, Accounting, or related field from an accredited college or university. Related experience may substitute on a year for year basis for educational requirements up to four (4) years.
  • Must have experience with Oracle ERP.
  • MUST HAVE INFOR EAM or Hexagon EAM.
  • Five (5) years of progressively responsible experience in applications or systems analyst work with systems training and team leadership. Preferred experience in Customer Payment Systems for Transit Agencies and ERP systems (Infor or Hexagon (HxGN).
  • Four (4) years of system or data analysis, including query writing.
  • Three (3) years of experience with Business Intelligence systems, such as Power BI, Tableau, COGNOS.
  • Proficiency using Microsoft Office Suite, Microsoft Project, Microsoft Visio.
  • Structure Query Language (SQL) statements.
  • Experience and understanding of transit-oriented business systems preferred.
Knowledge, Skills, and Abilities
  • Strong analytical and troubleshooting skills.
  • Detail-oriented and the ability to work in a highly collaborative environment that supports transparent communication among staff.
  • Experience using word processing, database, spreadsheet, and visio.
  • Excellent oral, written, and interpersonal communication skills.
  • Ability to maintain confidentiality of sensitive information.
  • Ability to manage multiple projects and meet established deadlines.
  • Ability to maintain an effective working relationship with employees, management, contractors, and the general public.

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