Business Solution Specialist

18 hours ago


Oak Brook, Illinois, United States Illinois Municipal Retirement Fund Full time
About the Job

We are seeking a highly skilled Business Solution Specialist to join our team at the Illinois Municipal Retirement Fund (IMRF). This role will provide technical expertise and support to the Employer Services Department, ensuring seamless operation of business solution systems.

Job Responsibilities
  • Coordinate and conduct system testing, training, and procedure documentation for various business solutions, including Horizon Project, CRM, and telephony software.
  • Maintain an excellent understanding of the operations of the Employer Services Department to ensure ability to support claims workflow processing.
  • Provide quality analysis reviews for employer calls, secure messages, and resolutions to ensure compliance with established standards.
Requirements
  • Bachelor's degree in a related field and two years of experience in IMRF or a similar organization.
  • Or, an Associate's degree and four years of experience, with knowledge of call center and Employer Customer Services policies and procedures preferred.
Additional Benefits
  • A competitive annual salary range of $69,560 - $73,733, commensurate with experience.
  • Generous insurance benefits, including medical and dental.
  • 35-hour base work week, Monday-Friday.
  • Death, disability, and pension retirement benefits as a member of IMRF.
  • Paid vacation, paid sick, 12-13 paid holidays, and 2 personal days.
  • Tuition reimbursement.


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