Healthcare Customer Advocate

3 days ago


Duluth, Minnesota, United States Good Pill Full time

Good Pill is revolutionizing pharmacy services in Georgia, and we're seeking a talented Customer Success Associate to join our team. This is an exciting opportunity to contribute to a dynamic startup that's passionate about making healthcare more accessible and affordable.

In this role, you'll play a critical part in supporting our rapidly expanding Customer Experience team. Your key responsibilities will include:

  • Taking the lead in resolving patient account concerns and enhancing customer experiences.
  • Managing a high-volume workload of calls, emails, and messages while maintaining exceptional service standards.
  • Supporting patients through expert communication, navigating our website, app, and account systems.
  • Collaborating with the data team to optimize systems and improve data collection from customer interactions.
  • Gaining in-depth knowledge of Good Pill and our offerings to provide effective patient support.

We offer a competitive salary of $43,200 per year, reflecting a $20/hour pay rate and a 40-hour workweek. Benefits include medical, dental, and vision insurance, on-demand primary care, virtual health visits, and personal wellness coaches.

The ideal candidate will have at least 2 years of experience in customer success or support. Knowledge of prescription medications and pharmacy experience are highly valued.


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