Customer Service Director

18 hours ago


Waldorf, Maryland, United States Philip Watson - State Farm Agent Full time
ROLE OVERVIEW:

As a Customer Service Manager with Philip Watson - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit.

You will have the opportunity to enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

KEY RESPONSIBILITIES:

* Lead the customer service team and daily operations
* Develop and implement customer service policies and procedures
* Handle escalated customer complaints and issues
* Train and mentor customer service representatives

QUALIFICATIONS:

* 5+ years of experience in customer service, with 2+ years in a managerial role
* Strong leadership and organizational skills
* Excellent communication and problem-solving abilities

We look forward to connecting with you if you are a customer-focused and empathetic team member who is driven to succeed in a dynamic and supportive environment.

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