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PC Network Support Specialist

2 months ago

Lewes Delaware, United States Beebe Healthcare Full time
About the Role

Beebe Healthcare is seeking a skilled PC Network Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff, ensuring that our computer systems and networks are running smoothly and efficiently.

Key Responsibilities
  • Technical Support: Provide PC operating system, software application support, hardware, and minimal network support to all end users, following Help Desk procedures.
  • Assessment and Recommendations: Assess users' needs and make recommendations to the Helpdesk/Desktop Lead and Level 2 staff on hardware platforms and PC software applications to meet required needs.
  • Installation and Maintenance: Install the operating system and all software applications on new PCs, and maintain documentation on all PCs in the hospital and satellite offices.
  • Preventive Maintenance: Develop and implement a Preventive Maintenance Program to ensure the optimal performance of our computer systems and networks.
  • Customer Service: Provide excellent customer service to patients, team members, and visitors, ensuring that their technical issues are resolved promptly and efficiently.
Requirements
  • Education: High school graduate or equivalent.
  • Experience: Three to five years of experience in PC support break/fix, with the ability to handle some troubleshooting issues with telecommunications.
  • Skills: Clear communication skills, both written and verbal; knowledge of basic computer programs; ability to keep confidential information regarding patients, team members; and ability to withstand crisis situations.
What We Offer

Beebe Healthcare offers a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development.