Customer Support Specialist
3 weeks ago
About the Role
The Customer Support Specialist plays a vital role in our ministry, serving as the first point of contact for the public and providing technical assistance to staff. To effectively carry out this responsibility, one must possess a broad knowledge of the FCA ministry and its departments.
Key Responsibilities- Respond to calls from the public and staff with a friendly, accurate, and efficient response, showcasing excellent customer service skills.
- Provide entry-level support for staff in computer/technical needs, demonstrating an understanding of various software packages.
- Offer basic hardware assistance and data entry functions, ensuring seamless support and maintaining a positive attitude throughout.
- Share basic knowledge of cell phone technology, enabling effective troubleshooting and resolution.
- Demonstrate the ability to handle high volumes of calls with ease, maintaining a professional demeanor at all times.
Requirements and Qualifications
To succeed in this role, you will need:
- A strong passion for customer service and a willingness to go above and beyond to meet the needs of others.
- An understanding of computer hardware and software, including proficiency in various software packages.
- Excellent communication and problem-solving skills, with the ability to remain calm under pressure.
- A spiritual rhythm, including daily prayer and Bible study, to seek God's will for FCA.
Salary and Benefits
This role offers a competitive salary of $42,500 - $62,500 per year, plus a comprehensive benefits package that includes health insurance, retirement planning, and opportunities for growth and development.
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