Customer Experience Center Representative Senior
7 days ago
Allina Health is a not-for-profit health system that cares for individuals, families, and communities throughout Minnesota and western Wisconsin. Our mission is to provide exceptional care as we prevent illness, restore health, and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.
Key Position Details:
This position will support the Customer Experience Center, which is open 24/7/365 days a year. Located at the Coon Rapids or Minneapolis locations.
- Must have extensive Epic knowledge.
- Full-time (80 hours every two weeks), benefit-eligible.
- Paid training: Monday-Friday.
- Variable start (7am-9:30am)/end times (3:30pm-6pm).
- Two consecutive days off per work week with occasional scheduled weekends.
- Candidates must be flexible to meet business needs.
- Public transportation options are available.
Performs coordinated complex scheduling support with an emphasis on customer service to enhance the customer experience. Assists patients and clinical professionals by providing resources to complex orders based on advanced scheduling, registration, and prior authorization.
Principle Responsibilities:
- Provides scheduling support for procedural and orders-based services.
- Ensures data collection entries are accurate and complete.
- Utilizes various computer systems to perform scheduling and registration processes, including an electronic medical record.
- Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.
- 2+ years of customer service experience.
- High school diploma or GED.
- Associate's or vocational degree.
- Experience in a healthcare setting.
- Experience with scheduling in Epic.
- Sedentary.
- Lifting weight: up to 10 lbs. occasionally, negligible weight frequently.
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