Welcome Coordinator

3 days ago


New York, New York, United States José Andrés Group Full time

About the Role:

We are seeking a talented Welcome Coordinator to join our team at The Ritz-Carlton Nomad by Jose Andres Group.

In this role, you will be responsible for creating a warm and welcoming atmosphere for our guests, ensuring seamless communication with the front-of-house team, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Greet guests upon arrival, provide menus, and answer questions about our offerings.
  • Manage reservations, seating, and waitlists, ensuring accurate communication with the server and kitchen teams.
  • Inspect dining and serving areas to ensure cleanliness and proper setup, adhering to health and safety standards.
  • Collaborate with colleagues to resolve guest complaints and concerns in a professional and courteous manner.
  • Provide exceptional guest service, responding to requests and feedback in a prompt and friendly manner.

Requirements:

  • Demonstrated ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Excellent communication and interpersonal skills, with a focus on empathy and active listening.
  • Ability to lift up to 15 pounds regularly and occasionally lift trays of food or items weighing up to 30 pounds.
  • Familiarity with OpenTable and other hospitality software, with the ability to learn and adapt quickly.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.

Benefits:

  • Access to medical, dental, vision, and 401(k) plans.
  • 50% off food at any of our restaurants.
  • Flexible scheduling and opportunities for career advancement.
  • Career development assistance and tuition reimbursement programs.

Estimated Salary: $25.00 per hour.



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