Welcome Coordinator
3 days ago
About the Role:
We are seeking a talented Welcome Coordinator to join our team at The Ritz-Carlton Nomad by Jose Andres Group.
In this role, you will be responsible for creating a warm and welcoming atmosphere for our guests, ensuring seamless communication with the front-of-house team, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Greet guests upon arrival, provide menus, and answer questions about our offerings.
- Manage reservations, seating, and waitlists, ensuring accurate communication with the server and kitchen teams.
- Inspect dining and serving areas to ensure cleanliness and proper setup, adhering to health and safety standards.
- Collaborate with colleagues to resolve guest complaints and concerns in a professional and courteous manner.
- Provide exceptional guest service, responding to requests and feedback in a prompt and friendly manner.
Requirements:
- Demonstrated ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Excellent communication and interpersonal skills, with a focus on empathy and active listening.
- Ability to lift up to 15 pounds regularly and occasionally lift trays of food or items weighing up to 30 pounds.
- Familiarity with OpenTable and other hospitality software, with the ability to learn and adapt quickly.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
Benefits:
- Access to medical, dental, vision, and 401(k) plans.
- 50% off food at any of our restaurants.
- Flexible scheduling and opportunities for career advancement.
- Career development assistance and tuition reimbursement programs.
Estimated Salary: $25.00 per hour.
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