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Room Service Supervisor

1 month ago

Lake Geneva, United States Grand Geneva Resort Full time

About the Role

As a Room Service Supervisor at Grand Geneva Resort, you will be responsible for providing managerial support, training, and leadership for the restaurant operations. This will be accomplished by utilizing training programs, communication methods, and following the standards set by our hotel's leadership.

Key Responsibilities

  • Execute restaurant operations, including food and beverage promotions, customer service, and inventories.
  • Lead the Front of the House staff in training restaurant standards, wine service, and customer service.
  • Monitor the performance of outlet service staff, including delegating responsibilities, scheduling, coaching, and correcting, evaluating, interviewing, training, and mentoring.
  • Maintain restaurant inventory, cleanliness, food rotation, and menu consistency.
  • Maintain and demonstrate strong knowledge of food and beverage trends within the hospitality industry.
  • Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
  • Attend meetings during shifts.
  • Must be able to take confrontation from guests and associates while following/enforcing Grand Geneva policies.
  • Perform daily tasks, including preparation of daily forecast, supervising daily adherence of all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages and food controls.

Requirements

  • The ideal candidate will possess a strong background in beverage supervision/management, including training and cost control.
  • One year previous bartending and serving experience required.
  • Food supervision experience is a plus, as this position will supervise associates in both the food and beverage outlets.
  • Bartender's certificate required. Must be at least 18 years old to serve or pour alcohol.
  • Must have knowledge of food and beverage preparation and service of various alcoholic beverages.
  • Passionate about hospitality and customer service driven.
  • Pride in your work by creating positive energy, excitement, and fun.
  • Able to develop camaraderie with team members.
  • Act ethically and honestly in all business practices and build professional relationships by promoting mutual trust.
  • Ability to maintain composure and remain pleasant under high pressure situations.
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays.