Restaurant Operations Manager
4 days ago
The Krystal Shift Leader plays a vital role in supporting the store management team's daily operations, aligning with the Brand Vision, Mission, and Promise while embodying Krystal's Core Values.
This role involves working closely with the management team to ensure compliance with company standards across all operational areas, including product preparation and delivery, customer service, facilities maintenance, and financial accountability.
The Shift Leader achieves these objectives by assisting the management team in actively selecting, training, and coaching A+ talent to achieve key results in People, Customer, Sales, and Profit.
Key Responsibilities:- Demonstrate the Krystal Core Values while assisting the management team in building high-performing employees through training, retention, and recognition using Krystal's tools and processes.
- Partner with the management team to execute the Performance Management process consistently, ensuring employees are set up for success and held accountable.
- Drive a customer-focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.
- Coach and drive excellence, recognize, and hold the shift accountable around core operational procedures through the use of the OSM and Company systems.
- Ensure that food safety standards are met through direct observation during shifts.
- Partner with the management team to ensure that restaurant-level plans and marketing initiatives are in place and being implemented.
- Execute cash/security, inventory, labor, and food control procedures during shifts and take appropriate actions to identify and close gaps.
- Must be at least 18 years of age.
- ServSafe certification a plus.
- High School Diploma or GED preferred with one or more years of restaurant management experience.
- Proficient level knowledge of Microsoft Office software applications.
- Must be able to work a flexible schedule, including days, nights, overnight, and weekends.
- May be required to travel to other locations as business dictates.
- Customer Focused - Recognizes the guest as the primary focus and acts accordingly, setting a high standard for exceeding guest expectations and motivating the team by role modeling effective service behaviors.
- Initiative - Takes action without being asked or required to, achieves goals beyond job requirements, and is proactive and takes prompt action to accomplish tasks.
- Action Oriented - Consistently maintains high levels of activity or productivity, works with vigor, effectiveness, and determination over a sustained period of time.
- Team Player - Encourages cooperation to accomplish team goals, promotes a respectful and inclusive work environment.
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