Quality Assurance Investigator

4 weeks ago


Ellenville, New York, United States Lifetime Assistance Full time
Quality Assurance Associate

Join Lifetime Assistance in a challenging role that requires attention to detail and a commitment to excellence. As a Quality Assurance Associate, you will play a critical part in ensuring the highest standards of care and service delivery.

Key Responsibilities:
  • Investigate incidents and allegations of abuse, neglect, or mistreatment, following established protocols and regulatory requirements.
  • Conduct thorough interviews with witnesses and subjects, gathering factual information and supporting documentation.
  • Prepare detailed written investigation reports, highlighting key findings and recommendations for improvement.
  • Collaborate with supervisors and colleagues to ensure timely and effective resolution of incidents.
  • Participate in quality assurance meetings and provide training on incident investigation and reporting.
Requirements:
  • Bachelor's degree in Human Services, Education, or a related field, or relevant investigator experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.
  • Ability to work independently and as part of a team, with a high level of flexibility and adaptability.
What We Offer:
  • Competitive salary commensurate with experience.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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