Quality Assurance Investigator
4 weeks ago
Job Summary:
As a Quality Assurance Investigator at Lifetime Assistance, you will play a critical role in ensuring the highest level of quality and care for individuals we support. Your primary responsibility will be to investigate incidents as assigned, reviewing incident reports, determining the direction of the investigation, and completing all necessary interviews and documentation within regulatory timeframes. You will also be responsible for uploading investigations in the state database within the required timeframes and identifying any health and safety issues, reporting them to the appropriate parties. On-call responsibilities may be required.
Key Responsibilities:
• Determine the approach for investigating incidents, including identifying relevant witnesses and documents to collect.
• Conduct thorough interviews with relevant witnesses and the subject of the report, as well as any external experts or witnesses.
• Prepare detailed written investigation reports based on factual information collected during interviews and supporting documentation.
• Immediately notify supervisors of any health and safety concerns discovered during the investigation.
• Participate in weekly Quality Assurance meetings to present any investigation concerns and provide incident training as needed.
• Serve as a positive role model, maintaining a neat appearance, hygiene, and grooming, and promoting positive behaviors and interactions with individuals we support and employees.
Requirements:
• A Bachelor's Degree or relevant investigator experience in Human Services, Education, or a related field.
• Consideration will be given to outstanding candidates with a minimum of 1 year of experience in a supervisory position working with individuals with developmental disabilities.
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