Insurance Agency Assistant

1 month ago


San Antonio, Texas, United States Mark Hileman - State Farm Agent Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as an Agent's Assistant at Mark Hileman - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional client experiences and contributing to the growth of our successful insurance agency.

Key Responsibilities:
  • Establish and maintain strong customer relationships through regular follow-ups and personalized service.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate clients about insurance options, ensuring they receive the best possible solutions for their needs.
  • Develop and maintain effective communication with customers and internal team members to meet the needs of our clients and promote business growth.
Requirements:
  • Dedication to delivering exceptional customer service.
  • Ability to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication and interpersonal skills to facilitate seamless interactions with customers and internal team members.
  • Proactive problem-solving skills to address customer concerns and resolve issues efficiently.
Benefits:
  • Competitive hourly pay plus commission/bonus structure.
  • Opportunities for growth and advancement within our office.
  • Paid time off (vacation and personal/sick days).
  • Comprehensive health benefits.
  • Valuable career-building experience.


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