Retail Operations Manager

6 days ago


Upper Marlboro, Maryland, United States Food Lion Full time

About Us

At Food Lion, we strive to provide our customers with the best shopping experience possible. As a Customer Service Leader, you will play a key role in ensuring that our customers receive fast, easy, flexible and friendly service. We are committed to maintaining high standards of customer service and maximizing sales through excellent store office functions.

Salary Information

The salary range for this position is $16.60-$24.90 hourly. This is a competitive salary that reflects the importance of this role in our organization.

Key Responsibilities:

  • Provide exceptional customer service by greeting each customer and using their name whenever possible.
  • Ensure that all store office functions are completed accurately and on time, and communicate all cash variances to the Assistant Customer Service Manager.
  • Maintain a clean and organized workspace, and ensure that the MVP savings center KIOSK is filled with paper and properly working.
  • Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
  • Perform the task of the customer lead as needed to ensure service standards are maintained.
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.

Requirements:

  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.


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