Reservations Sales Counselor

2 days ago

Wilton, Connecticut, United States Tauck Full time
Job Title: Reservations Sales Counselor

At Tauck, we're seeking a highly skilled Reservations Sales Counselor to join our team. As a key member of our inbound contact center, you'll provide exceptional service to our guests and travel advisors, ensuring a seamless travel experience.

Key Responsibilities:
  • Handle inbound sales and inquiry calls, converting them into active reservations on Tauck tours.
  • Enhance travel advisor and guest relationships through exceptional customer service.
  • Follow call evaluation guidelines, maintaining a detailed understanding of the booking and service processes.
  • Communicate extensive details of Tauck tours, including costs, options, deposit requirements, cancellation policies, and travel protection plans.
  • Pursue training and development opportunities to continuously build knowledge and skills.
Requirements:
  • Strong phone, verbal, and written communication skills, along with active listening.
  • Strong geographic, destination, cultural, and world affairs knowledge.
  • Intermediate computer skills, with the ability to quickly master new technologies.
  • Ability to follow communication procedures, guidelines, and policies.
  • Able to think fast, find answers, respond quickly with a polite, empathetic professional voice and manner.
About Us:

Tauck is a world leader in deluxe escorted vacation tours, offering over 150 intriguing, all-inclusive vacations to popular worldwide destinations. Our creative itineraries, with spectacular sightseeing and premium accommodations, are carefully choreographed to create enriching experiences and enlighten travelers interested in high-quality, cultural vacations.

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