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Retail Operations Director
1 week ago
Macerich is seeking a highly skilled and experienced Retail Operations Director to join our team at Stonewood Center. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our retail properties, providing exceptional customer service, and driving business growth.
Key Responsibilities:
- Serve as the primary point of contact for tenants, retailers, and customers, resolving issues promptly and professionally.
- Oversee the maintenance and upkeep of physical assets, including buildings, parking garages, and common areas.
- Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer experience.
- Collaborate with cross-functional teams, including leasing, marketing, and security, to drive business results.
Requirements:
- 7+ years of experience in facilities management, commercial construction, or a related field.
- Proven track record of success in operations management, with a focus on customer satisfaction and business growth.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with tenants, retailers, and colleagues.
- Bachelor's degree in a relevant field, such as business administration, engineering, or architecture.
Why Join Us:
- Competitive salary and bonus structure, with opportunities for career advancement.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Ongoing training and development opportunities.