Sales and Service Overnight

2 days ago

Downey, United States 24 Hour Fitness Full time

**FULL-TIME** Part-time

**LOCATION** 8810 Apollo Way Downey CA 90242

**THIS IS AN OVERNIGHT POSITION**

**JOB SUMMARY**

The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.

**ESSENTIAL DUTIES & RESPONSIBILTIES**

**Member Engagement**

Uphold Service Commitments and drive member satisfaction by:

* Ensuring members receive a friendly greeting/check-in and prompt attention to their needs

* Maintaining name relationships with members and serving as a resource for their questions or concerns

* Resolving member concerns as they arise and when needed, escalating through the proper management channels

* Being present on the club floor and locker rooms, helping keep a clean and safe environment

* Regularly conducting team cleans and identifying equipment and/or amenities in need of service

**Guest Experience & New Member Onboarding**

Generate quality guest visits and assist enrollment as needed through:

* Helping guests become comfortable in the club

* Offering tours, discussing amenities and answering membership questions

* Inspiring guests to achieve their personal fitness goals

* Presenting 24 Hour Fitness in a way that best connects with guests

* Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)

* Ensuring new members are set up for success by meeting with a Personal Trainer

**Retail Merchandising and Other In-Club Promotions**

Sell retail products and generate additional club revenue by:

* Maintaining a proficient knowledge base of current retail products

* Ensuring proper retail merchandising and planogram standards

* Encouraging members to refer guests to try the club

* Offering in-club promotions including Personal Training, Add-On Memberships, etc.

**ORGANIZATION RELATIONSHIPS**

This position will report directly to the Sales & Service Manager.

**REQUIRED QUALIFICATIONS**

**Knowledge, Skills & Abilities**

* All 24 Hour Fitness Membership sales and administrative processes

* Computer skills for using 24 Hour Fitness systems and other common applications as needed

* Strong customer service skills

* Strong communication skills both oral and written

* Organization skills

* Attention to detail

**Minimum Educational Level/Certifications**

* High School diploma or General Educational Development (G.E.D.).

* Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness.

* Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk.

**Minimum Work Experience and Qualifications**

* Must have 6-12 months experience in customer service function.

* Prior overnight shift experience preferred.

* Experience operating multiple phone lines preferred.

* Basic computer skills.

**Physical Demands/ Environmental Conditions**

* While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms.

* Frequently required to lift and/or move up to 45 lbs.

* While performing the duties of this job, regularly exposed to moving mechanical parts.

* The noise level in the environment is occasionally loud.

**Travel Requirement**

* Some travel may be required to attend meetings and trainings.

**DISCLAIMER** : This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

**Benefits Summary**

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

**Compensation Summary**

**All Employees:** Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.

**Average of 30 hours or more per week:** Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).

Actual offer may vary from posted hiring range based on location, work experience, and/or education.

Pay Range: $16.00 - $16.00

**FUNCTIONAL GROUP** Sales

  • Overnight Service Representative

    7 days ago

    Downey, California, United States 24 Hour Fitness Full time

    Job Summary: We are seeking a highly motivated and customer-focused Overnight Service Representative to join our team at 24 Hour Fitness. In this role, you will be responsible for providing exceptional member service, generating new business opportunities, and promoting a positive club environment.Essential Duties and Responsibilities:Deliver outstanding...

  • Sales and Service Expert

    7 days ago

    Downey, California, United States 24 Hour Fitness Full time

    About the Role:We are seeking a Sales and Service Associate to join our team at 24 Hour Fitness. In this role, you will be responsible for delivering exceptional customer service and driving sales growth.Key Responsibilities:Meet or exceed sales targets through effective selling and upselling techniquesDeliver exceptional customer service and support to all...

  • Sales and Customer Service Professional

    6 days ago

    Downey, California, United States HRO Inc Full time

    Customer Service Associate RoleWe are seeking highly motivated and skilled professionals to join our distinguished sales and customer service team. As a leading communications firm in the local area, HRO Inc aims to strengthen its team for future success. Our goal is to create brand recognition for our clients through unmatched customer engagement.In this...

  • Sales and Service Expert

    2 days ago

    Downey, United States 24 Hour Fitness Full time

    **FULL-TIME** Part-time **LOCATION** 8810 Apollo Way Downey CA 90242 **Who we?are** At 24 Hour Fitness,?we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable,?and welcoming to everyone. We're on the hunt for team members who are committed to being the best...

  • Sales and Customer Service Representative

    4 days ago

    Downey, California, United States Sherwin-Williams Full time

    Sherwin-Williams is a leading manufacturer of paints and coatings, and we are seeking a highly motivated Sales and Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service, processing sales transactions, and achieving sales goals.The ideal candidate will possess excellent communication...

  • Sales Associate

    2 days ago

    Downey, United States The Children's Place Full time

    Location: Downey, California Job Summary: The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will maintain...

  • Sales and Service Professional, HomeStreet

    7 days ago

    Downey, California, United States HomeStreet Full time

    Job Summary:We are seeking an experienced Customer Service Specialist to join our team at HomeStreet. As a key member of our retail banking team, you will be responsible for delivering exceptional customer experiences and providing personalized support to customers.Your key responsibilities will include:Providing prompt and courteous service to customers,...

  • Retail Sales and Service Representative

    22 hours ago

    Downey, California, United States Walmart Full time

    Job ResponsibilitiesAs a Front End Checkout associate, your primary responsibilities will include:Providing exceptional customer service, responding to customer inquiries, and resolving issues promptly.Ringing up items accurately and efficiently, using a cash register or other point-of-sale system.Processing payments, handling returns and exchanges, and...

  • Business Sales Associate

    2 days ago

    Downey, United States Eclipse CA Inc Full time

    Job DescriptionJob DescriptionWe are looking for an entry-level Business Sales Associate who will provide customer service and client support to the organization. This position will initiate and implement sales support action items as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Our clients...

  • Sales Floor Associate

    7 days ago

    Downey, California, United States Burlington Full time

    Join our team at Burlington Stores, Inc. as a Retail Sales Associate and contribute to our mission of delivering exceptional customer experiences. As a member of our sales floor team, you will be responsible for:Customer Service: Providing world-class service to our customers, responding to their needs, and resolving any issues that may arise.Sales Growth:...

  • Sales Associate

    2 days ago

    Downey, United States Massage Envy Part time $18

    Massage Envy Downey is hiring bubbly and responsible Sales Associates who can perform daily tasks such as making phone calls, greeting customers, keeping up with the cleanliness of the clinic, making sales goals and building relationships with clients.LOOKING FOR SOMEONE WITH EVENINGS & WEEKENDS AVAILABILITYSome daily tasks include:Promptly and...

  • Retail Sales Professional

    7 days ago

    Downey, California, United States Sherwin-Williams Full time

    About UsAt Sherwin-Williams, we believe in careers that grow with you. Whether you're just starting out or looking for a new challenge, we offer opportunities to explore your curiosity and drive us forward. Our company values diversity and inclusion, and we're committed to creating an environment where everyone can thrive.Job DescriptionWe're seeking a...

  • Sales Associate

    1 day ago

    Downey, United States Spencer Gifts Full time

    Spencer's - Stonewood Center [Retail Sales / Store Assocaite / Cashier] As a Sales Associate @ Spencer's, you'll: Maintain Guest Services; Efficiently operate POS, maintaining security of cash; Support the Store Management Team by generating sales, conducting housekeeping, merchandising, signing, pricing, POS operations and loss prevention...Immediate Hire...

  • Sales Representative

    2 days ago

    Downey, United States Prime Tech Enterprises Full time

    Job DescriptionJob DescriptionThe Prime Tech Enterprises team is dedicated to delivering exceptional residential sales and customer acquisition solutions to our valued customers. As a market leader, we are seeking a motivated and enthusiastic Sales Representative to join our team. This role offers a unique opportunity for career growth and development within...

  • Residential Sales Consultant

    7 days ago

    Downey, California, United States SPECTRUM Full time

    About the RoleWe are seeking a highly motivated Residential Sales Representative to join our team. As a key member of our sales force, you will be responsible for acquiring new residential customers through door-to-door contact and providing exceptional customer service.

  • Sales Associate

    1 day ago

    Downey, California, United States Salvation Army Full time

    Job OverviewThe Salvation Army is seeking a highly motivated and organized Sales Associate to join our retail team. As a key member of our store team, you will play a vital role in providing exceptional customer service, maintaining a clean and organized store environment, and assisting with daily operations.Key Responsibilities:– Greet all customers and...

  • Outside Sales Representative

    2 days ago

    Downey, United States Auto-Chlor System Full time

    Job DescriptionJob DescriptionSalary: Up to $100,000 per year or more of total compensationAuto-Chlor is immediately hiring for an Outside Sales Representative for our Downey, CA location. Come be a part of a growing organization with a strong brand reputation that thrives off reliable customer service and exceptional products for over 86 years!What we...

  • Retail Sales Professional

    7 days ago

    Downey, California, United States Zales Full time

    **About Zales:**Zales is a leading retailer of fine jewelry and engagement rings. We are committed to providing our customers with an exceptional shopping experience.Job Summary:We are seeking a highly motivated and customer-focused Retail Sales Professional to join our team at Zales in Downey, CA.Key Responsibilities:Provide a superior experience to valued...

  • Sales Representative

    7 days ago

    Downey, California, United States Spencer Gifts Full time

    Role OverviewSpencer's is a leading retailer offering a wide range of products to its customers. As a Sales Associate, you will play a crucial role in providing exceptional guest services.

  • Territory Sales Representative

    2 days ago

    Downey, United States Auto-Chlor System Full time

    Job DescriptionJob DescriptionSalary: Up to $100,000 per year or more of total compensationAuto-Chlor is a national service leader in the restaurant & hospitality industries. We are a people first training and development organization, committed to providing the best service to our customers.If you have a positive attitude, want to learn a new skill, and...