Technical Support Specialist for Palo Alto Networks

1 week ago


Plano, Texas, United States Palo Alto Networks Full time
Cybersecurity Solutions Opportunity

This is a unique opportunity to join a dynamic team at Palo Alto Networks as a Sr. Technical Support Engineer. You will be working on cutting-edge technology, collaborating with experts, and driving innovation in cybersecurity solutions.

The successful candidate will have a strong background in network or security products, Linux, and scripting skills, with excellent customer service skills and previous experience in customer-facing technical support positions.

The salary for this position is between $108,000 - $175,200 per year, depending on qualifications, experience, and work location. We also offer restricted stock units and a bonus.

Key Responsibilities:

  • Respond to user-reported issues in adherence to established Service Level Agreements
  • Triage customer reported issues and respond to them via ticketing system, phone or remote sessions
  • Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
  • Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
  • Provide timely feedback into the development process on customer-reported product problems
  • Document actions to effectively communicate information internally and to customers
  • Facilitate root cause investigations and manage the implementation of corrective and preventative measures
About Our Company

Palo Alto Networks is a leader in the field of cybersecurity solutions. Our mission is to protect our digital way of life by providing innovative security products and services that help organizations stay ahead of evolving threats.

We value diversity and inclusion, and we strive to create an environment where everyone feels welcome and valued.



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