Technical Support Specialist for Palo Alto Networks
1 week ago
This is a unique opportunity to join a dynamic team at Palo Alto Networks as a Sr. Technical Support Engineer. You will be working on cutting-edge technology, collaborating with experts, and driving innovation in cybersecurity solutions.
The successful candidate will have a strong background in network or security products, Linux, and scripting skills, with excellent customer service skills and previous experience in customer-facing technical support positions.
The salary for this position is between $108,000 - $175,200 per year, depending on qualifications, experience, and work location. We also offer restricted stock units and a bonus.
Key Responsibilities:
- Respond to user-reported issues in adherence to established Service Level Agreements
- Triage customer reported issues and respond to them via ticketing system, phone or remote sessions
- Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
- Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
- Provide timely feedback into the development process on customer-reported product problems
- Document actions to effectively communicate information internally and to customers
- Facilitate root cause investigations and manage the implementation of corrective and preventative measures
Palo Alto Networks is a leader in the field of cybersecurity solutions. Our mission is to protect our digital way of life by providing innovative security products and services that help organizations stay ahead of evolving threats.
We value diversity and inclusion, and we strive to create an environment where everyone feels welcome and valued.
-
Plano, Texas, United States Palo Alto Networks Full timeAbout the Role:This Advanced Network Security Expert position plays a critical role in our mission to protect the digital way of life. As part of our technical support team, you will enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves....
-
Technical Support Specialist Role
1 week ago
Plano, Texas, United States Palo Alto Networks Full timeAbout the RoleThis Technical Support Specialist role at Palo Alto Networks is an exciting opportunity for a seasoned professional to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical assistance to our customers.The ideal candidate will have a deep understanding of network security...
-
Cybersecurity Technical Support Specialist
2 weeks ago
Plano, Texas, United States Palo Alto Networks Full timeJob OverviewWe are seeking a highly skilled Cybersecurity Technical Support Specialist to join our team at Palo Alto Networks. This role involves providing post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.In this position, you will work firsthand with our valued customers to...
-
Cybersecurity Support Specialist
1 week ago
Plano, Texas, United States Palo Alto Networks Full timeCareer OverviewPalo Alto Networks is a leading cybersecurity company that offers advanced security solutions to protect businesses from cyber threats. As a Cybersecurity Support Specialist at Palo Alto Networks, you will play a critical role in providing technical support to our valued customers. Your primary responsibility will be to address complex...
-
Technical Support Professional
1 week ago
Plano, Texas, United States Palo Alto Networks Full timeAbout the Opportunity We are seeking a Technical Support Professional - Network Security to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing top-notch technical support and guidance on our network security solutions. About You To be...
-
Cybersecurity Support Specialist
2 weeks ago
Plano, Texas, United States Palo Alto Networks Full timeAt Palo Alto Networks, we're committed to providing the best cybersecurity solutions for our customers. As a Cybersecurity Support Specialist, you'll play a critical role in ensuring our customers receive exceptional support and guidance.The estimated salary for this position is $120,000 - $170,000 per year, depending on qualifications and experience.This...
-
Cybersecurity Support Specialist, VM-Series
1 month ago
Plano, Texas, United States Palo Alto Networks Full timeAbout the RolePalo Alto Networks is seeking a skilled Cybersecurity Support Specialist to join our team, supporting our VM-Series solutions. As a member of our technical support team, you will be responsible for providing expert-level support to our customers, ensuring they receive the best possible experience with our products.ResponsibilitiesProvide...
-
Network Support Specialist, Cybersecurity
1 week ago
Plano, Texas, United States Palo Alto Networks Full timeJob Description:Company Overview:Palo Alto Networks is a fast-growing organization committed to protecting digital way of life. We take our mission seriously and believe that diverse teams innovating together can accomplish great things.Job Summary:We are seeking a highly skilled Senior Technical Support Engineer, NGFW to join our team. The successful...
-
Customer Success Network Architect
1 week ago
Plano, Texas, United States Palo Alto Networks Full timePalo Alto Networks: A Leader in CybersecurityAt Palo Alto Networks, we're committed to providing the most advanced cybersecurity solutions to protect our digital world. As a Customer Success Engineer, you'll play a crucial role in driving customer success by providing expert technical guidance and support.Job DescriptionThis is a challenging opportunity for...
-
Technical Support Professional
3 weeks ago
Plano, Texas, United States Palo Alto Networks Full timeCompany OverviewPalo Alto Networks is a leading cybersecurity company that prioritizes innovation and customer satisfaction. Our mission is to provide cutting-edge security solutions that protect our digital way of life. As a member of our team, you will be part of a dynamic environment that encourages collaboration, creativity, and ongoing learning.
-
Advanced Network Security Expert
1 week ago
Plano, Texas, United States Palo Alto Networks Full timeJob DescriptionAs an Advanced Network Security Expert at Palo Alto Networks, you will be responsible for providing expert-level technical support to customers, focusing on complex post-sales concerns. With a strong understanding of packet flow across multiple OSI layers and extensive experience with troubleshooting Remote Access VPN solutions, you will be...
-
Enterprise Sales Support Expert
1 week ago
Plano, Texas, United States Palo Alto Networks Full timeJob SummaryWe are seeking a highly skilled Sales Support Specialist to join our sales operations team at Palo Alto Networks. The successful candidate will provide critical support to our sales teams, helping them achieve revenue attainment and deliver exceptional customer experiences.Key Responsibilities* Provide research and analysis to support sales...
-
Network Security Expert
1 week ago
Plano, Texas, United States Palo Alto Networks Full timeAbout UsPalo Alto Networks is a leader in cybersecurity, providing innovative solutions to protect networks from threats. Our team is dedicated to delivering exceptional customer service and support. As a Customer Success Engineer, you will work closely with customers to ensure they achieve their desired outcomes with our products.Estimated Salary: $185,000...
-
Network Security Engineer
2 weeks ago
Plano, Texas, United States Palo Alto Networks Full timeJob DescriptionIn this role, you will provide technical support to Palo Alto Networks customers. Key responsibilities include providing configurations, troubleshooting and best practices to customers, managing support cases, and publishing technical documentation in the knowledge base.Key Skills and Qualifications:5+ years of related experience.Excellent...
-
Technical Support Expert
1 week ago
Plano, Texas, United States Palo Alto Networks Full timeSalary and BenefitsThe compensation package for this position includes a competitive base salary of $108,000 - $175,200 per year, depending on qualifications and experience. Additionally, you may receive restricted stock units and a bonus.Palo Alto Networks offers a comprehensive benefits package, including FLEXBenefits wellbeing spending account, mental and...
-
Secure Access Specialist, Palo Alto Networks
1 week ago
Plano, Texas, United States Palo Alto Networks Full timeAbout the PositionWe are seeking an experienced Secure Access Specialist to join our SASE Customer Success organization. In this role, you will work closely with customers to ensure their successful deployment and adoption of our SASE products. As a key member of our team, you will be responsible for providing expert-level support and guidance to customers,...
-
Network Security Engineer Position
1 week ago
Plano, Texas, United States Palo Alto Networks Full timeJob OverviewWe are seeking a highly skilled Network Security Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will be responsible for providing advanced-level technical assistance to our top-tier customers.The ideal candidate will have a minimum of 7 years of network security experience and expertise in...
-
Cybersecurity Support Specialist
1 week ago
Plano, Texas, United States Palo Alto Networks Full timeCompany Overview:Palo Alto Networks is a leading provider of cybersecurity solutions, dedicated to protecting the digital way of life. Our mission is to be the cybersecurity partner of choice, and our vision is a world where each day is safer and more secure than the one before.We take pride in our values, which were crowdsourced by employees and brought to...
-
Senior Network Security Consultant
2 weeks ago
Plano, Texas, United States Palo Alto Networks Full timeAt Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full-time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships.
-
Cybersecurity Solutions Consultant
2 weeks ago
Plano, Texas, United States Palo Alto Networks Full timeCompany OverviewPalo Alto Networks is a leading cybersecurity company that protects the digital way of life. Our mission is to be the partner of choice for organizations around the world, providing innovative solutions to combat cyber threats.Job DescriptionThe Sales Support Specialist plays a critical role in helping our sales teams succeed by providing...