Client Relations and Partnership Developer
1 week ago
Pinnacle Performance Group is a leading organization that values its partnerships with clients. We are seeking a Client Relations Associate to join our team, contributing to our mission of fostering long-lasting business relationships.
Key Responsibilities:
- Establish and Maintain Relationships: Develop and maintain strong business relationships with clients, ensuring their needs are met and expectations exceeded.
- Issue Resolution: Identify, troubleshoot, and provide resolutions to client issues and concerns in a timely and professional manner.
- Communication: Facilitate open communication between clients, consumers, and the Client Relations Team, promoting transparency and collaboration.
- Upselling and Cross-Selling: Utilize product knowledge to upsell products and services as needed, supporting sales teams in new client acquisitions.
- Personalized Customer Service: Provide clients with an exceptional purchasing experience and utmost customer service, exceeding their expectations.
- Order Coordination: Collaborate with sales teams to ensure order processing is completed efficiently and installation dates are set effectively.
- Documentation: Document client contact information, verify purchase orders, and submit necessary information to Senior Client Relations Associates.
- Team Collaboration: Work closely with fellow Client Relations Associates, Customer Service, and Sales team members to achieve sales targets.
The Ideal Candidate:
- Education: High School Diploma or equivalent certification required; Bachelor's Degree in Business Administration, Communications, Marketing, or related fields preferred.
- Experience: 1-3 years of experience in Client Relations, Customer Service, Hospitality, Sales, or related fields preferred.
- Skills and Qualifications: People-oriented, passionate about building relationships; charismatic and personable demeanor; results-driven and self-motivated; active listening and empathy for clients' concerns; solution-oriented and proactive in resolving unexpected challenges.
Compensation: The estimated salary for this role is $55,000 - $65,000 per year, depending on experience and qualifications.
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