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Assistant Store Manager

2 months ago

Chicago, Illinois, United States Under Armour Full time
About the Role

We are seeking a highly motivated and experienced Senior Assistant Store Manager to join our team at Under Armour. As a key member of our store leadership team, you will be responsible for supporting the Store Manager in the daily operations of the store, driving sales growth, and delivering operational excellence.

Key Responsibilities
  • Leadership
    • Motivate and inspire the team by delivering a compelling vision and purpose, which encompasses Under Armour's Core Competencies and I WILL behaviors.
    • Act as the leader on duty and consistently model the brand's Athlete service standards and selling behaviors.
    • Establish and communicate clear expectations while holding the store team accountable for achieving all brand, performance, and behavior standards.
    • Build and support effective relationships with all teammates, peers, and supervisors to effectively lead positive change.
    • Lead the management team through effective execution of all performance management tools.
    • Effectively communicate with the management team to align and help drive business strategy.
    • Proactively seek personal learning and development opportunities to build leadership skill sets and enhance individual performance.
    • Ensure total Store Accountability for all Under Armour Policies and Procedures.
    • Support the Store Manager in the execution of the short and long-term business plan that will drive KPIs and maximize sales results.
  • Talent
    • Recruit, hire, develop, and retain a high-performing store team.
    • Teach, train, and coach the Assistant Store Managers and team through successful completion of Division of Responsibilities (DOR) to develop future leaders for the company.
    • Recognize and properly resolve teammate performance issues; communicate high-priority issues to the Store Manager in a timely manner and collaborate to develop a plan for resolution to minimize risk.
    • Support the mid-year and annual review process for all teammates by providing feedback on teammates' performance to the Store Manager.
    • Proactively network and recruit to support stores' staffing needs.
    • Drive teammate engagement by recognizing and rewarding teammates for their outstanding performance.
    • Ensure that teammates adhere to and enforce all employment practices and policies.
  • Operations
    • Maintain Under Armour brand standards of neat, clean, and organized sales floor, cash wrap, and fitting room, ensuring the store environment is safe for teammates and athletes.
    • Support/Lead the efficient and productive handling of all merchandise, including shipment receipt and processing, floorsets, markdown optimization, and replenishment systems, while maintaining backroom standards.
    • Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
    • Effective use of technology to enhance athlete engagement and drive KPIs.
    • Contribute to the management of expense and operational costs.
    • Support our Connected Fitness efforts by promoting our Apps and Social campaigns and athlete contests as appropriate.
  • Merchandising
    • Support/Lead all visual directives, ensuring mapping and floorset are properly planned and executed seamlessly within allotted timeframe.
    • Analyze merchandise reports and direct brand-appropriate merchandising moves to maximize presentation and drive sales.
    • Oversee and ensure efficiency of all daily operational procedures.
    • Ensure store audit compliance and shrink results meet company loss prevention standards.
    • Perform level-sets and ensure the store is replenished by pushing all goods to the floor.
    • Ensure store audit compliance and shrink results meet company loss prevention standards.
    Requirements
    • Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends.
    • Computer and technology proficient.
    • Demonstrated ability to communicate effectively with athletes and store team.
    • Ability to move or handle merchandise up to 25 lbs.
    • Ability to freely access all areas of the store, including the selling floor, stock, and register area.
    • Strong prioritizing, interpersonal, problem-solving, and planning skills.
    • Knowledge and understanding of employment laws, including compliance with federal, state, and local requirements.
    • Strong communication, presentation, delegation, and follow-up skills.
    • Demonstrated proficiency in sales generation, training, and leading of functional teams.
    • Demonstrated ability to analyze business trends and reporting to drive sales.
    • Demonstrated ability to coach, provide feedback, and manage substandard performance.
    • Demonstrated ability to work in a fast-paced and deadline-oriented environment.
    • Ability to perform Essential Job Functions.
    Education and Experience
    • Minimum high school education or equivalent.
    • Minimum of 2-3 years of retail or equivalent management experience preferred.