Mortgage Loan Officer Support Specialist

2 months ago


Downey, California, United States American Pacific Mortgage Full time
Job Overview

Position Summary: This role involves providing essential support to the Loan Officer in a dynamic environment. The candidate must be proficient in Spanish and possess a valid license to originate mortgage loans.

Key Responsibilities:

  • Deliver exceptional customer service by assisting clients and addressing inquiries.
  • Utilize software tools such as Encompass, MS Outlook, Excel, and Word for data entry and document management.
  • Prepare loan files by coordinating necessary verifications and documentation.
  • Conduct loan pricing and manage disclosure requests.
  • Organize loan-related documents systematically within Encompass.
  • Follow up on documentation and maintain communication with various stakeholders including borrowers, title companies, and real estate professionals.
  • Support Loan Officers in all aspects of the loan closing process as required.

Qualifications:

  • 1-2 years of experience in the mortgage industry.
  • Licensed to originate mortgage loans.
  • Bilingual in Spanish.
  • Excellent customer service and interpersonal skills.
  • Familiarity with various loan programs.
  • Ability to assess borrower credit qualifications.
  • Proficient in managing relationships with diverse contacts.
  • Detail-oriented with strong organizational capabilities and multitasking skills.
  • Intermediate to advanced proficiency in MS Word, Excel, Outlook, and Encompass software.
  • Ability to thrive under pressure and meet tight deadlines consistently.
  • Prior experience in retail residential mortgage loan origination is preferred.
  • Commitment to upholding company values and procedures.
  • Strong communication skills.
  • Willingness to perform additional duties as assigned.


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