Mortgage Loan Officer Support Specialist
2 months ago
Position Summary: This role involves providing essential support to the Loan Officer in a dynamic environment. The candidate must be proficient in Spanish and possess a valid license to originate mortgage loans.
Key Responsibilities:
- Deliver exceptional customer service by assisting clients and addressing inquiries.
- Utilize software tools such as Encompass, MS Outlook, Excel, and Word for data entry and document management.
- Prepare loan files by coordinating necessary verifications and documentation.
- Conduct loan pricing and manage disclosure requests.
- Organize loan-related documents systematically within Encompass.
- Follow up on documentation and maintain communication with various stakeholders including borrowers, title companies, and real estate professionals.
- Support Loan Officers in all aspects of the loan closing process as required.
Qualifications:
- 1-2 years of experience in the mortgage industry.
- Licensed to originate mortgage loans.
- Bilingual in Spanish.
- Excellent customer service and interpersonal skills.
- Familiarity with various loan programs.
- Ability to assess borrower credit qualifications.
- Proficient in managing relationships with diverse contacts.
- Detail-oriented with strong organizational capabilities and multitasking skills.
- Intermediate to advanced proficiency in MS Word, Excel, Outlook, and Encompass software.
- Ability to thrive under pressure and meet tight deadlines consistently.
- Prior experience in retail residential mortgage loan origination is preferred.
- Commitment to upholding company values and procedures.
- Strong communication skills.
- Willingness to perform additional duties as assigned.
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