Xfinity Retail Sales Consultant

4 weeks ago


Springfield, Massachusetts, United States Comcast Full time

Comcast is a leader in the media and technology industry, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 company, we offer a wide range of career opportunities across various locations and disciplines. Our team is at the forefront of change, moving at an amazing pace, thanks to our remarkable people who bring cutting-edge products and services to life for millions of customers every day.

Job Summary

This role is responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills, and technology to achieve a world-class sales and service experience. The ideal candidate will work with moderate supervision and be accountable for individual results and impact on the team.

Key Responsibilities

  • Represent our products and services by sharing and demonstrating product and sales know-how with customers.
  • Provide product demonstrations to educate customers on full product capabilities and increase their experience.
  • Take a customer-first approach with all customer interactions, listening and evaluating customer needs, and providing appropriate solutions.
  • Achieve sales and customer experience goals and objectives.
  • Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and handle all company products and services.
  • Perform operational and administrative tasks, partnering with customer care to resolve customer issues as needed.
  • Demonstrate sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
  • Align with all company and retail operational policies and procedures.
  • Complete training requirements and engage in team huddles and learning.
  • Understand sales compensation plans and their key elements.

What We Offer

  • Development and advancement opportunities.
  • Parental leave.
  • Vacation.
  • Employee resource groups.
  • Day 1 medical, dental, and vision insurance.
  • 401(k) matching.
  • Discounted services (must reside in the footprint).
  • Xfinity Mobile discounts.
  • Many more benefits and perks.

Requirements

  • High school diploma or GED.
  • 2-5 years of relevant work experience.
  • Customer-focused, workplace organization, persuasion, technical knowledge, teamwork, self-motivation, resilience, critical thinking, problem-solving, communication, and professional integrity.


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