Customer Service Advocate

7 days ago


Franklin, Wisconsin, United States Northwestern Mutual Life Insurance Company Full time
Job Overview

We are seeking a highly skilled Customer Service Advocate to join our team at Northwestern Mutual. As a key member of our contact center, you will play a critical role in delivering exceptional client experiences and building long-term relationships with our customers.

About the Role

This is a Hybrid role for Franklin, WI, where you will work 3 days on site and 2 days from home. Your primary responsibilities will include answering client inquiries, providing servicing options, and helping clients with their products or services.

Key Responsibilities
  1. Deliver personalized experiences for clients by responding to their questions and concerns.
  2. Become proficient in resolving basic and intermediate-level client issues, including financial transactions.
  3. Take ownership of client experiences to make a positive impact by connecting with clients and understanding their needs.
  4. Foster professional relationships with clients to enhance brand loyalty and retention.
Qualifications and Skills
  • An associate's degree in business or a related field, or equivalent combination of education and experience.
  • Previous customer service experience, preferably in a call center environment.
  • Excellent written and verbal communication skills, with the ability to multi-task and handle high volumes of calls.
  • A strong desire to continuously learn and improve, with the ability to adapt to changing priorities and deadlines.
Compensation and Benefits

As a valued member of our team, you can expect a competitive salary range of $18.01 - $27.01 per hour, depending on your qualifications and experience. In addition to a comprehensive benefits package, you will have opportunities for growth and development, as well as access to cutting-edge technology and tools to support your success.



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