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Community Manager

2 months ago

Portsmouth, Virginia, United States Peak Living Full time
Job Description

Peak Living is a fast-growing property management company seeking a qualified Community Manager to join our team.


We are committed to developing high-quality teams and empowering them in their roles. As a Community Manager, you will play a crucial role in supporting and assisting in all aspects of community operations.


Key Responsibilities:

  • Supervise and manage community associates to ensure seamless day-to-day operations.
  • Ensure compliance with tax credit requirements and regulations.
  • Support and participate in fulfilling customer service and leasing standards.
  • Respond promptly and courteously to resident requests and resolve issues efficiently.
  • Develop and implement effective marketing strategies to attract new residents.
  • Prepare and process lease agreements, renewal letters, and other necessary paperwork.
  • Recommend rental rate adjustments and concessions to optimize revenue.
  • Review resident files and accounting records to identify unpaid and late fees, communicate with residents, and implement procedures for collecting delinquencies.
  • Prepare and submit weekly and monthly reports, including delinquency reports, income tracking, and other relevant data.
  • Organize community resident activities, prepare newsletters, and maintain resident loyalty and retention programs.
  • Identify areas for improvement and implement strategies to enhance efficiency, productivity, and profitability.
  • Research and analyze market conditions to ensure rental rates, concessions, and security deposits align with industry standards.
  • Collect, post, and deposit rents and other community income daily.
  • Lead the maintenance and management of budgeted occupancy, collections, and expenses.

Requirements:

  • A minimum of three years' experience as an onsite Community Manager or Assistant Community Manager in multi-family housing, hospitality, or a similar industry.
  • A high school diploma or equivalent is required.
  • College education, CAM or ARM certification preferred.
  • Housing Credit Certified Professional (HCCP) designation preferred (for LIHTC).
  • Certified Occupancy Specialist (COS) designation preferred (for Section 8).
  • 1 year of experience in LIHTC communities.
  • Valid driver's license.
  • Ability to communicate effectively in English.

Why Join Peak Living:

  • 3 weeks of paid time off (PTO).
  • 10 paid holidays + 3 floating holidays.
  • Medical, dental, and vision plans.
  • 401k matching.
  • Employee referral bonus program.
  • Employee assistance program.
  • Employee appreciation events.