Pharmacy Operations Manager

3 weeks ago


Fort Collins, Colorado, United States Walgreens Full time
Job Description:

Key Responsibilities:

As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. This includes managing pharmacy systems, supervising pharmacy technicians and cashiers, and leading training and performance management of pharmacy staff.

Customer Experience:

You will engage with customers and patients, resolving complaints and responding to requests in a timely manner. You will also model and share customer service best practices, developing strong relationships with customers and increasing focus on healthcare services.

Operations:

You will assist pharmacists in delivering patient care, including patient registration, prescription data entry, and preparation of medications. You will also complete patient and physician calls, and assist with healthcare service offerings such as administering vaccines and health screenings.

People & Performance Management:

You will lead performance management of technicians, making decisions and recommendations regarding discipline and termination. You will also be responsible for hiring, on-boarding, training, and scheduling of pharmacy technicians.

Training & Personal Development:

You will maintain PTCB certification and enhance current knowledge and skills related to pharmacy and healthcare. You will also seek professional development through performance improvement plans and mentorship.

Communication:

You will communicate with pharmacy team members, relaying messages from the support center and participating in key store/pharmacy meetings.

Requirements:

High School Diploma or equivalent required. PTCB or ExCPT certification required. One year of work experience as a pharmacy technician in a retail or hospital setting required. Must be fluent in reading, writing, and speaking English. Willingness to work flexible schedule, including evening and weekend hours required.



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