Retail Customer Service Representative
4 weeks ago
At EZCORP, we're looking for a talented Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, helping them find the perfect pawn items, and ensuring a positive experience in our stores.
Key Responsibilities:- Provide excellent customer service by greeting customers, interacting with customers in person and on the phone
- Process sales, loans, and extensions
- Perform opening and closing store duties
- High school diploma or GED
- Customer service, cashier, or retail experience
- Excellent communication and interpersonal skills
- Work well independently and as a member of a team
- Ability to multitask
- Able to pass a criminal background check and drug test
- Adhere to all Company policies, procedures, and regulations
- Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics, a plus
- Sales background, a plus
- Bilingual, a plus
We offer a competitive pay based on experience, with opportunities to quickly increase your pay and position. Our positions offer a structured career path to give you an opportunity to enhance your skills in a fun and fast-paced environment. We're committed to providing our team members with the tools and support they need to succeed.
As a member of our customer service team, you'll have the opportunity to interact with customers daily, helping with sales and enjoying the give-and-take of coming to a mutually satisfying agreement regarding pawn items. You'll provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.
We're looking for a self-motivated individual with a positive and outgoing personality and a strong work ethic. If you're passionate about delivering exceptional customer service and building strong relationships, we'd love to hear from you.
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