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Operations Director

2 months ago

ChampssurYonne, Bourgogne-Franche-Comté, United States Fine Entertainment Management Full time
Job Summary

The Operations Manager reports to the General Manager and is responsible for operating the assigned Restaurant/Bar area efficiently within pre-established cost controls, managing, scheduling and training restaurant/bar and gaming non-exempt Team Members, monitoring non-exempt Team performance, assist in maintaining the Restaurant/Bar in accordance with Health Department standards, and ensuring Guest/Customer satisfaction utilizing FINE Entertainment's service standards.

Key Responsibilities
  • Financial Management
    • Assist with the day-to-day operations by scheduling labor, ordering food and beverages and supplies.
    • Understand and assist with the profit and loss results by following cash control security procedures, maintaining inventory and labor, and take appropriate actions as directed by the General Manager.
    • Understand and participate in the reviewing of P&L and other performance data to measure productivity and goal achievement and to assist in determining areas needing cost reduction and program improvement.
  • Operations
    • Ensure that all Company policies and procedures are adhered to by Team Members.
    • Assist in managing the Restaurant/Bar within the guidelines and policies of FINE Entertainment to ensure Guest/Customer satisfaction and profit maximization.
    • Provide Guests/Customers with accurate information regarding the Restaurant/Bar and its operations.
    • Ensuring excellent levels of Guest/Customer service on assigned shifts and effectively manage.
    • Promotes Teamwork and cooperation within the Restaurant/Bar.
    • Ensure all local, state and federal health and safety codes as well as company safety and security policies and procedures are followed.
  • People Management
    • Ensure to execute on each shift Human Resources responsibilities for Restaurant/Bar:
      • Create an environment that fosters mutual respect, Team Member satisfaction, quality hiring, training and career development.
      • Enforce all local, state and federal employment laws.
    • Ensure that all Team Members adhere to the work attire and appearance guidelines as indicated in the Team Member Handbook.
  • Administration
    • Assist with preparing all required paperwork, including forms, reports and schedules in an organized and timely manner.
    • Use the selected and provided technology and systems to perform duties and responsibilities.
    • Complete administrative duties to include but not limited to hiring process, training process, sales tracking, labor tracking, payroll, petty cash, deposits, inventories, ordering, accounts payables and receivables and P & L accounting with accuracy.
    • Assist in protecting and securing Team Members and Guest/Customers confidential information.
    Requirements
    • Experience/Education
      • A minimum 3 years of experience as a Manager or Assistant Manager in a full-service restaurant and/or bar with an emphasis on upscale casual experiences of similar volume and Guest/Customer to FINE Entertainment's business.
      • A minimum 2 years of supervisory experience with 50 or more employees.
      • Experience in the Gaming industry a plus.
      • Servsafe Certification required.
      • Food Safety Handler Certification.
      • Sheriff's Card.
      • Must be able to pass drug screening and background check.