SOC Analyst I

2 days ago


Wilmington, Delaware, United States Gridiron LLC Full time
About Lumos

Lumos is a leading provider of 100% Fiber-Optic Internet access to homes and businesses in the southeastern United States. Our mission is to deliver fast, reliable, and secure internet connectivity to our customers, enabling them to thrive in a rapidly changing world.

Job Summary

We are seeking a highly motivated and detail-oriented SOC Analyst I to join our team. As a SOC Analyst I, you will play a critical role in ensuring the smooth operation of our fiber optic network, providing exceptional customer service, and collaborating with cross-functional teams to drive business growth.

Key Responsibilities
  • Activate, provision, and repair all Lumos services with accuracy, working closely with technicians in the field during cutovers.
  • Push provisioning in CHR, Zhone, Ribbon, C20; activate Calix routers and switch activation.
  • Troubleshoot issues on installs and repairs, both in the field and provisioning.
  • Work with Business Sales Support and Service Operations to provision, activate, and repair Hosted Voice, PRIs, IADs, and SIP trunking.
  • Activate and troubleshoot features associated with Hosted Voice, such as auto attendants, shared call appearance, schedules, and complex hunt groups.
  • Activate Meraki routers.
  • Support technicians with complex issues and help them troubleshoot to resolution.
  • Provision, activate, and troubleshoot MDUs.
  • Make notification updates to Network Operations leadership, troubleshooting the Broadband network equipment when needed.
  • Create CHR, CVTicket, and Service Cloud Tickets and update them timely.
  • Act on card failure replacements and dispatch to local operations.
  • Adhere to KPIs established by SOC leadership and consistently meet the goals by quarter.
Requirements
  • Excellent verbal and written communication skills.
  • Demonstrated experience creating and implementing proactive solutions.
  • Proactive, independent, and ability to take initiative to keep on-task and on-target.
  • Working knowledge and understanding of fiber optic networks and telecommunications.
  • Skilled at coaching hiring managers on best practices.
  • Proficiency in MS Word, Excel, PowerPoint, and other relevant software.
What We Offer

Lumos offers a comprehensive benefits package, including health, dental, and vision coverage, competitive compensation packages, paid time off, and opportunities for professional growth and development.

Why Join Lumos?

Lumos is a dynamic and innovative company that values its employees and provides a supportive and inclusive work environment. We are committed to building a brighter tomorrow for our customers and our communities.



  • Wilmington, Delaware, United States Gardner Resources Consulting Full time

    Job Title: Senior Cybersecurity AnalystGardner Resources Consulting is seeking a highly skilled Senior Cybersecurity Analyst to join our team. As a key member of our Security Operations Center (SOC), you will be responsible for identifying and tracking potential security incidents across our clients' enterprises.Key Responsibilities:Perform thorough...


  • Wilmington, Delaware, United States Gardner Resources Consulting Full time

    We are seeking a highly skilled Senior Cybersecurity Analyst to join our team at Gardner Resources Consulting. As a key member of our Information Security Team, you will be responsible for identifying and tracking potential security incidents across our clients' enterprises.This role requires a strong understanding of security frameworks and methodologies,...


  • Wilmington, Delaware, United States State of North Carolina Full time

    Job SummaryThis is a challenging opportunity to join the State of North Carolina as an Insurance Consumer Analyst I. As a key member of the Consumer Services Division, you will be responsible for providing exceptional customer service to NC consumers who call the Consumer Service Division for assistance with their insurance products.Key...


  • Wilmington, Delaware, United States State of North Carolina Full time

    Job Title: Business Systems Analyst IThis is a part-time temporary position with no benefits. The successful applicant will be able to telework with only an occasional need to report in person.About the RoleThe Deputy Secretary for Transit is seeking to hire an individual with previous state human resources experience. The successful applicant will provide...


  • Wilmington, Delaware, United States Motion Recruitment Full time

    About the RoleWe are seeking a highly skilled Lead GRC Analyst to join our team at Motion Recruitment. As a key member of our organization, you will be responsible for designing and implementing effective GRC frameworks, ensuring compliance with industry standards such as NIST, HIPAA, HiTRUST, and PCI.With a strong background in governance, risk, and...


  • Wilmington, Delaware, United States Enthalpy Analytical Full time

    About UsEnthalpy Analytical is a leading environmental services provider offering a range of solutions to help clients optimize environmental resiliency. Our team of experts is committed to delivering value and making a positive impact on the environment.Job SummaryWe are seeking a highly skilled and motivated Laboratory Technician I, II, or III to join our...


  • Wilmington, Delaware, United States DelDOT Full time

    Job SummaryThe Strategic Services Branch is seeking a highly skilled Management Analyst III to lead the Division's core mission support functions and improve efficiency, coordination, and customer experience for internal customers, stakeholders, and the public.Key ResponsibilitiesProvide wide support and oversight for all fiscal and budget activities...


  • Wilmington, Delaware, United States State of North Carolina Full time

    Job Title: Insurance Consumer Analyst IThis is an exciting opportunity to join the State of North Carolina as an Insurance Consumer Analyst I. In this role, you will serve as a key point of contact for consumers seeking assistance with their insurance products.Job Summary:The primary purpose of this position is to provide exceptional customer service to...


  • Wilmington, Delaware, United States WSFS Bank Full time

    Job DescriptionAt WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive.Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally...


  • Wilmington, Delaware, United States Wilmington Savings Fund Society Full time

    Job DescriptionAt Wilmington Savings Fund Society, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the...


  • Wilmington, North Carolina, United States State of North Carolina Full time

    Job SummaryWe are seeking a highly skilled Business Systems Analyst I to join our team at the State of North Carolina. This is a part-time temporary position with no benefits, offering the opportunity to telework with occasional in-person reporting.Key ResponsibilitiesProvide policy guidance and procedural assistance in hiring, including interview process...

  • QC Analyst I

    2 weeks ago


    Wilmington, United States Alkermes Full time

    GENERAL DESCRIPTION: The QC Analyst I performs testing of samples submitted to the laboratory in a cGMP compliant manner, as well as according to approved written procedures. The QC Analyst I may be required to write or revise SOPs, analytical procedures, or other analytical documentation at the discretion of quality control supervisory staff. KEY...

  • Help Desk Analyst I

    4 weeks ago


    Wilmington, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Help Desk Analyst I in the transport industry, based in Wilmington, Ohio. As a Help Desk Analyst I, you will provide technical support to users, ensuring the smooth operation of our computer systems around the clock. You will work with the IT team to restore...


  • Wilmington, North Carolina, United States State of North Carolina Full time

    Job Title: IT Business Systems Analyst I EHRAAre you looking for a challenging and rewarding career in the field of IT? Do you have a passion for business analysis and problem-solving? We are seeking a highly motivated and detail-oriented IT Business Systems Analyst I EHRA to join our team.Job Summary:The IT Business Systems Analyst I EHRA will be...

  • Lead GRC Analyst

    1 month ago


    Wilmington, United States Motion Recruitment Full time

    Are you experienced in GRC and currently looking for a position in a dynamic healthcare SaaS company? We have an exciting opportunity for a full time Lead GRC Analyst at an innovative business located in Wilmington, DE; this company is transforming the healthcare industry with cutting-edge software solutions that streamline the EMR and healthcare billing...

  • Help Desk Analyst I

    4 weeks ago


    Wilmington, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst I to join our team in the transport industry situated in WILMINGTON, Ohio. This role offers a long term contract employment opportunity, focusing on ensuring the smooth operation of our company's computer systems, providing technical support, and maintaining the highest level of...


  • Wilmington, North Carolina, United States Oceaneering Full time

    Job Title: Data Exploitation Analyst IJoin Oceaneering Technologies, a global provider of engineered services and products, primarily to the offshore energy industry, as a Data Exploitation Analyst I. This role is part of our team that develops, manufactures, and operates customized marine systems, shipboard equipment, subsea vehicles, and engineered...


  • Wilmington, North Carolina, United States State of North Carolina Full time

    Job SummaryWe are seeking a highly skilled Business Analyst to join our team at the State of North Carolina. As a Business Analyst, you will be responsible for designing, examining, analyzing, developing, implementing, administering, and monitoring business and program processes, operation systems, and efficient business and financial systems in support of...


  • Wilmington, United States Stewart Engineering, Inc. Full time

    Subsurface Utility Engineering (SUE) Project Analyst I Stewart - Wilmington, 2018 Eastwood Road, Wilmington, North Carolina, United States of America Req #190Monday, August 12, 2024Position Highlights: If you're looking to continue your career in the Subsurface Utility Engineering/utility locating industry in an environment that encourages professional...


  • Wilmington, United States Chubb Full time

    The Chubb Global Services (CGS) group focuses on delivering superior clients services to Chubb’s multinational business across Chubb’s diverse product line. The CGS Finance group oversees global money movement, billing and collections of reinsurance and deductibles, reporting, and overall multinational guidance and strategy. Reporting Relationship: The...


  • Wilmington, North Carolina, United States Enthalpy Analytical Full time

    About UsEnthalpy Analytical, a global leader in environmental services, is seeking a highly skilled Laboratory Technician (Prep Chemist) I, II, or III to join our Wilmington, NC lab. As a key member of our team, you will play a critical role in supporting our clients' environmental needs.Our MissionAt Enthalpy Analytical, we are committed to protecting the...


  • Wilmington, United States Wilmington Savings Fund Society Full time

    Job DescriptionNewLane Finance is a commercial equipment finance company, serving small and mid-size businesses nationwide.  Our mantra is "business lending done right", and our strategy is to revolutionize small business lending by employing the latest technology and a motivated workforce to deliver fair and transparent financing solutions to businesses...


  • Wilmington, United States Wilmington Savings Fund Society Full time

    Job Description NewLane Finance is a commercial equipment finance company, serving small and mid-size businesses nationwide.  Our mantra is "business lending done right", and our strategy is to revolutionize small business lending by employing the latest technology and a motivated workforce to deliver fair and transparent financing solutions to businesses...

  • IT Support Analyst

    2 weeks ago


    Wilmington, United States TEKsystems Full time

    Description: TWO POSITIONS OPEN - Morning shift 7am-3:30pm and 2nd shift 11:30pm-8pm This is a service desk/desktop role where the candidate will take phone calls from a phone queue for a few hours a day and the other time may be spent working onsite (300 + customers) or from unassigned queue for remote customers not in the same location. The candidate...


  • Wilmington, United States MERCURY FINANCIAL CORPORATION Full time

    Are you ready to build the future of our company? About Mercury Financial Mercury Financial is an innovative and growing financial services company with locations in both Austin, TX and Wilmington, DE. Our mission is to help customers build and maintain their financial future by offering them credit cards they can afford and understand. After only a few...


  • Wilmington, United States AstraZeneca Full time

    At AstraZeneca, we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and partnering with colleagues and customers to make the seemingly impossible a reality. We’re focused on the potential of science to address the unmet needs of patients around the world. Assist in creating and defining contract strategies...

  • Clinical Manager

    4 weeks ago


    Wilmington, United States Kaleidoscope ABA Therapy Services Full time

    Job DescriptionJob DescriptionLocation: Wilmington, DE 19803Date Posted: 9/23/2024Category: Center BasedEducation: Master’s DegreeClinical Manager, BCBAWilmington, DEWelcome to Kaleidoscope ABA Therapy, where leadership meets impact! We are seeking a dedicated Board Certified Behavior Analyst (BCBA) to step into the role of Clinical Manager. At...


  • Wilmington, United States WSFS Bank Full time

    Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally...


  • Wilmington, United States Wilmington Savings Fund Society Full time

    Job DescriptionAt WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally...


  • Wilmington, United States Wilmington Savings Fund Society Full time

    Job DescriptionResponsibilities:Lead the aggregation and analysis of customer and 3rd party data (e.g., PayNet, D&B, consumer credit bureaus) for monitoring credit risk strategies and developing business intelligence.Responsible for self-driven analysis of large data sets (structured and unstructured) using next generation technologies, prepare analysis and...