Business Operations Manager

3 weeks ago


San Francisco, California, United States Keurig Dr Pepper Full time

Role Overview: We are seeking a skilled Business Operations Manager to join our team at Keurig Dr Pepper. This role will be responsible for providing day-to-day management and support to the myHR US Team, ensuring strong linkage between strategy and overall goal to drive exceptional employee experiences and improved operational effectiveness.

Job Responsibilities:

  • Strategic Leadership: Effectively execute on myHR strategy and roadmap, championing the myHR service offering within the HR Function and with the broader enterprise.
  • Data and Analytics: Own myHR US performance metrics and drive rigorous management of KPIs, generating actions to improve service levels.
  • Case Management: Manage inbound cases in Service Now, review and categorize cases by service level, assign to the appropriate work group, monitor case distribution, and drive to resolution.
  • Team Management, Development & Engagement: Organize workflow and team member rotations, provide leadership and consultative support to the team on case resolution, serve as point of escalation for highly complex cases, manage performance including skills development, quality audits, and attendance, and drive positive team engagement.
  • Project & Process Management: Lead and/or participate in small to medium process improvement initiatives, own Standard Operating Procedures (SOPs) for all myHR US services, and define step-by-step solutions to myHR processes.

Requirements:

  • Bachelor's degree in a related field or equivalent experience
  • At least 3 years of experience in business operations, human resources, or a related field
  • Proven track record of successful project management and process improvement
  • Excellent communication and interpersonal skills

Estimated Salary: $85,000 - $110,000 per year

About Us: Keurig Dr Pepper is a modern beverage company with a bold vision built to deliver growth and opportunity. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values.



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