Business Operations Manager

1 day ago


San Francisco, California, United States DLA Piper Full time
Job Overview:

DLA Piper is a leading law firm seeking a seasoned professional to oversee the daily operations of its Client Accounts team. As Sr. Manager Legal Billing Operations, you will be responsible for ensuring the smooth execution of billing processes, analyzing business metrics, and implementing process improvements. This role requires exceptional leadership skills, attention to detail, and excellent communication abilities.

Key Responsibilities:
  • Monitor and oversee the daily activities of the Client Accounts team, ensuring timely completion of tasks and meeting client expectations.
  • Analyze business metrics and make recommendations for process improvements to optimize team performance.
  • Develop and implement training programs to ensure consistent application of billing procedures across the team.
  • Collaborate with clients, attorneys, and staff to resolve billing inquiries and issues.

Requirements and Qualifications:
  • 8+ years of experience in a complex billing function, preferably in a law firm or professional services organization.
  • Experience with Elite and/or Aderant software, as well as e-Billing applications.
  • Advanced proficiency in Excel and Business Intelligence software.
  • Excellent analytical and problem-solving skills.

Compensation:
$127,262 - $202,352 per year, depending on location and qualifications.

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