Customer Service Representative

2 months ago


Alice, Texas, United States Giri Hotel Management LLC Full time
Customer Service Superstar Wanted

We are seeking a detail-oriented and team-oriented Front Desk Agent to join our team at the Ogunquit River Inn. As a key member of our customer service team, you will be responsible for managing online, phone, and in-person room reservations, welcoming guests, and ensuring a seamless check-in and check-out experience.

Key Responsibilities:
  • Manage online, phone, and in-person room reservations
  • Welcome guests, check them in/out, distribute room keys, and explain hotel amenities
  • Take payment and resolve any payment discrepancies
  • Respond to guests' issues and complaints in a friendly and timely manner
  • Explain local amenities and attractions to guests
  • Work with other staff members to ensure guest rooms meet hotel standards and accommodate special guest needs
  • Keep workstations and equipment clean, organized, and in good working order
Why Giri Hotels?

We offer a range of benefits to our employees, including:

  • Employee Discounts at Hotels
  • Refer a Friend - Get Paid Extra When They Join Our Team
  • Earned Paid Time Off (Use Those Hotel Discounts)
  • Short Term/Long Term Disability
  • Employer-Contribution Medical/Dental/Vision Insurance
  • Life Insurance
  • Optional 401k with Employee Match
  • Optional Life Insurance
  • Opportunities to Grow - One of the Fastest-Growing Hotel Companies
  • And More

We look forward to adding you to our team and helping you grow your career in the hospitality industry.



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