Retail Store Team Member

3 weeks ago

Lake Charles, Louisiana, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service and Cleaning Specialist to join our team at Michaels Stores. As a key member of our store environment team, you will be responsible for maintaining a high standard of overall look and feel of the store, including store cleanliness and recovery standards.

Key Responsibilities
  • Maintain store cleanliness and recovery standards to deliver our Brand Promises.
  • Deliver friendly customer service, help customers shop our store and find what they're looking for.
  • Collects and disposes of trash following approved procedures.
  • Dust and damp mops floors following approved procedures.
  • Moves equipment and products for proper cleaning and places products back in correct placement.
  • Cleans assigned areas with the use of assigned materials and equipment.
  • May require mixing water and detergents in containers to prepare cleaning solutions according to specifications.
  • Deep clean key areas of the store including but not limited to bathrooms, breakrooms, entry ways and other high traffic areas to maintain a clean, safe environment for customers and staff.
  • Must keep cleaning equipment neat and orderly; notify supervisor of supply needs in advance for replenishment.
  • Seeks out areas requiring cleaning; takes initiative to complete the task.
  • Completes all tasks assigned by supervisor.
  • Performs tasks in accordance with all federal, state and county guidelines.
Requirements
  • Maintain positive and respectful interactions with both team members and customers, even in difficult situations, in keeping with the organization's vision and values.
  • Project a positive image and serve as a role model for other Team Members.
  • Other duties as assigned may include:
    • Provide a fast and friendly check out experience; execute cash handling to standards.
    • Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
    • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS).
    • Participate in the truck un-load, stocking, and planogram (POGs) processes.
    • Support shrink and safety programs.
    • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
Preferred Qualifications
  • Preferred Type of experience the job requires:
  • Retail and/or cleaning experience preferred.
Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.

Use of standard commercial cleaners and chemicals from cleaning supplies.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels requires all team members in this role to be at least sixteen (16) years or older.

To review a comprehensive list of benefits, please visit Michaels Benefits.

For 50 years, Michaels has been the best place for all things creative.

We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create.

At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth.

From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity.

As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.

The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.

Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at MICHAELS.COM/CUSTOMERCARE.

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