Retail Operations Supervisor
3 days ago
We are seeking a highly motivated and experienced Retail Operations Supervisor to join our team as a Customer Service Team Lead. This role is ideal for individuals who thrive in fast-paced environments, have strong leadership skills, and a passion for delivering exceptional customer service.
About the Role:
The Part Time Customer Service Team Lead will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide top-notch customer service at all times. This includes ensuring a customer-first focus, maintaining a neat and orderly front-end area, troubleshooting issues with registers and transactions, and coordinating meal and break periods.
Key Responsibilities:
- Model company core values, Our Burlington philosophy, and back-of-house standards for the receiving team.
- Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers.
- Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
- Coordinate meal and break periods and monitor schedule adherence.
Requirements:
Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs or more, as well as the ability to stand and walk for extended periods.
Compensation:
This role offers a competitive wage of $14.50 per hour, flexible hours, and an associate discount. Part-time associates may be eligible for Burlington's benefits package, which includes medical coverage and a 401(k) plan.
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