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Customer Service Representative

2 months ago

Jamestown, Virginia, United States First Community Credit Union Full time
Customer Service Representative

First Community Credit Union is seeking a full-time Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service to our members and prospective members.

Key Responsibilities:

  • Handle incoming calls and respond to member inquiries in a professional and courteous manner.
  • Provide information about credit union products and services, and assist members with their financial needs.
  • Resolve member complaints and issues in a timely and effective manner.
  • Work collaboratively with other team members to achieve departmental goals and objectives.

Requirements:

  • Two years of customer service experience.
  • Ability to handle personal and sensitive information professionally.
  • Strong critical thinking skills with an emphasis on accuracy.
  • Focused with an ability to prioritize multiple tasks.

What We Offer:

  • Competitive total compensation package.
  • Technical and leadership development opportunities.
  • Opportunities for industry and community involvement.
  • A great benefits package, including 11 paid federal holidays, 401k match, fully paid single medical, dental and vision, and Aflac accident, hospital indemnity and critical illness.
  • Two different bonuses annually.

Work Environment:

We offer a supportive work environment that encourages growth and advancement in your career. Our leadership team is committed to helping you succeed both personally and professionally.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about providing excellent service, please submit your application.