Accommodation and Reservation Manager

3 weeks ago


Fort Bragg, North Carolina, United States Best Western Premier Liberty Full time
Accommodation and Reservation Manager

We are seeking an Accommodation and Reservation Manager to oversee the smooth operation of our front desk at Best Western Premier Liberty Inn & Suites. This part-time role involves managing reservations, customer service, and ensuring a high level of guest satisfaction.

Main Responsibilities:

  • Manage online and phone reservations, processing check-ins and check-outs efficiently.
  • Communicate effectively with guests, providing detailed information about our hotel, rooms, rates, and amenities.
  • Handle customer complaints in a timely and professional manner.
  • Liaise with housekeeping staff to maintain high standards of cleanliness and organization.
  • Prepare room assignments and confirm group reservations.
  • Maintain accurate records of bookings and payments.

Requirements:

  • At least 2 years of experience in a similar role, preferably in the hotel industry.
  • Familiarity with hotel reservation systems and software.
  • Excellent customer service and communication skills.

Estimated Salary: $25-$32 per hour, based on qualifications and experience.



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