Quality Manager

2 days ago


Atlanta, Georgia, United States Infosys McCamish Systems Full time
Job Title: Quality Manager

At Infosys McCamish Systems, we are seeking a highly skilled Quality Manager to join our team. As a Quality Manager, you will be responsible for driving process improvement, ensuring process compliance, and implementing change management programs.

Key Responsibilities:

  • Provide implementation support for process improvement and issue resolution.
  • Drive and deploy structured process improvements, train and enable people on process improvement system models.
  • Lead and participate in improvement projects, collect and analyze data, provide insights on improvement opportunities.
  • Conduct verification audits to identify gaps in compliance to processes, define, drive, and deploy corrective action plans.
  • Address process issues while implementing changes, conduct audits to ensure that the changes are being sustained.
  • Identify delivery risks by conducting risk audits, guide delivery teams in de-risking process.
  • Deploy best practices to achieve benchmark performance, define metrics, monitor, and improve benchmark performance.
  • Work with process owners, drive corrective and preventive actions to resolve and reduce customer complaints.

Requirements:

  • Change management
  • Analytics and problem-solving
  • Quality and delivery risk management
  • Communication skills
  • Documentation skills
  • Result-oriented
  • Learning and innovation

About Us:

Infosys McCamish Systems is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We are an equal opportunity employer and welcome applications from diverse candidates.


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