EMT Coordinator Patient Logistic Center

3 weeks ago


Jacksonville, Florida, United States HCA Florida Memorial Hospital Full time
Job Summary

We are seeking a highly skilled EMT Coordinator Patient Logistic Center to join our team at HCA Florida Memorial Hospital. As a key member of our patient transfer team, you will be responsible for coordinating the transfer of patients from our facilities to other healthcare providers. This is a critical role that requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Responsibilities
  • Coordinate patient transfers from HCA facilities to other healthcare providers
  • Work collaboratively with team members to ensure timely and efficient patient placement
  • Utilize computer databases and established protocols to safely place patients at facilities
  • Exhibit exceptional customer relationship behaviors, including telephone and personal contact with physicians and their office staffs, callers, and fellow employees
  • Maintain professionalism and customer-centric communication with challenging callers
  • Perform functions, including centralized patient placement, for medical and behavioral health patients in a timely, customer-centered professional manner
Requirements
  • Minimum 2 years of clinical or hospital experience required
  • EMT Basic Certificate required
  • Call Center/Transfer Center experience preferred
  • Knowledge of EMTALA and state/federal regulatory requirements pertaining to ambulance transports
  • Exceptional communication and interpersonal skills
  • Problem-solving skills to determine the best course of action
About Us

HCA Florida Memorial Hospital is part of the nation's leading provider of healthcare services, HCA Healthcare. We offer a total rewards package that supports the health, life, career, and retirement of our colleagues. Our benefits include comprehensive medical coverage, dental and vision benefits, life and disability coverage, flexible spending accounts, and more. We also offer education assistance, colleague recognition programs, and time away from work programs.


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