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Retail Sales Associate

2 months ago

Livermore, California, United States T-Mobile Full time

Job Overview

T-Mobile is seeking a highly motivated and customer-focused Mobile Associate to join our team. As a Mobile Associate, you will be an integral part of our Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. Your primary goal will be to create a seamless and engaging customer experience, ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Proactively engage with customers in a highly-traffic retail environment, using digital tools and effective communication to educate and showcase the value of T-Mobile solutions.
  • Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Recommend wireless solutions and onboard customers, ensuring their satisfaction and deepening relationships.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources.
  • Partner with nearby store locations to properly onboard customers and perform skills practicing, knowledge sharing, store operations, opening, and closing procedures.
  • Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.

Requirements:

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
  • Team Building: Desire to be a part of the game-changing T-Mobile store team, willing to work alongside peers and store leaders, learning and sharing best practices.
  • Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.

Benefits:

  • Competitive hourly base pay: $19.00
  • On-the-job training and eligibility for incentive pay within the first 90 days
  • Annualized incentive target of $18,000/year for Mobile Experts
  • Guaranteed $20/hour inclusive of base pay and incentives
  • Annual Stock Grant and Employee Stock Purchase Plan
  • Comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and paid time off