Site Reliability Engineer

1 day ago

Palo Alto, California, United States General Motors Full time
Job Description

At General Motors, we are pioneering next-generation software solutions for commercial fleet owners and their drivers. As a Site Reliability Engineer, you will play a critical role in improving the reliability, scalability, and operability of our production system.

Responsibilities:
  • Lead the Site Reliability engineering effort to improve anomaly detection, platform stability, and resilience using modern best practices.
  • Partner with engineering and customer success teams to ensure comprehensive monitoring and incident response and management processes are in place.
  • Help create a culture of accountability and ownership of excellent customer experience.
What You'll Do:
  • Implement scalable, reliable, and secure SRE and Observability platforms to monitor the health of our production system and provide a holistic view of the environment.
  • Deliver tools and software to improve the reliability, scalability, and operability of services.
  • Collaborate with engineering teams to analyze and provide inputs in architecture, infrastructure resources, and observability to achieve reliability and scalability goals.
  • Collaborate with engineering teams to conduct production readiness reviews, deployment, operation, and refinement.
  • Partner with stakeholders to ensure data and observability tools are effectively integrated with other systems and processes.
  • Partner with stakeholders to identify, measure, and monitor availability, latency, and overall service health.
  • Participate in on-call engineering duty to support production.
  • Instill Site Reliability best practices through automation, data insights, and observability.
  • Perform initial incident root cause analysis with engineers and conduct incident postmortems.
  • Build run books and tooling to carry out production support activities.
  • Actively participate in technical discussions and deep dives with the Architectural group.
Qualifications:
  • 7+ years of hands-on SRE experience with at least one public cloud provider (Azure, AWS, or GCP).
  • Experience operating high-availability, fault-tolerant, scalable, distributed software in production.
  • Experience with monitoring and log aggregation frameworks (Azure Monitor, Data Dog, Dynatrace, Elasticsearch, Kibana, Logstash).
  • Strong working knowledge of Docker, Kubernetes, Terraform, Chef, or Ansible.
  • Experience troubleshooting JVM-based applications.
  • Chaos engineering implementation and experience a big plus.
  • Strong experience in scripting/programming (Python, Java, PowerShell, Bash).
  • Experience with configuration and management of SSO, Big Data/No-SQL in cloud infrastructure.
  • CI/CD automation frameworks knowledge (Jenkins, Azure DevOps).
  • Strong understanding of public cloud networking components.
  • You have a story to tell about how you led and influenced cross-organization efforts to improve uptime to at least 99.99%.
  • Working experience with source control management tools (Bitbucket, GitHub, Azure DevOps).
  • Experience with IoT stack a big plus.
  • BS/MS in Computer Science/Engineering preferred.
How You Could Win Us Over:
  • You have a story to tell about how you led and influenced cross-organization efforts to improve uptime to at least 99.99%.
  • You have excellent Azure experience from Identity management, CI/CD pipeline, to Azure Monitor and Application Insights.
Additional Information:

This role is categorized as Hybrid, meaning the successful candidate is expected to report onsite three times per week at minimum.

The compensation information is a good faith estimate only, based on what a successful applicant in the California Bay Area might be paid in accordance with the California law.

The annual salary range for this role is $152,100 - $232,900.

The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

An incentive pay program offers payouts based on company performance, job level, and individual performance.

GM offers a variety of health and wellbeing benefit programs, including medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts, and more.

Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion, and we aspire to be the most inclusive company in the world.

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds, and our culture.

Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs.

Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

The goal of the General Motors total rewards program is to support the health and well-being of you and your family.

We are committed to being a workplace that is not only free of discrimination but one that genuinely fosters inclusion and belonging.

We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.

GM is proud to be an equal opportunity employer.

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