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Enterprise Resiliency Office Director: Lead Operational Resilience
2 months ago
**About the Role**
We are seeking an experienced Enterprise Resiliency Office Director to lead our operational resilience efforts. As a key member of our Enterprise Services business unit, you will be responsible for ensuring the organization's ability to withstand and rapidly recover from incidents and disruptions.
Key Responsibilities
- Develop and implement comprehensive risk management strategies to fortify the firm's operational resilience.
- Drive operational resilience efforts across the enterprise, including documenting critical services, managing disruption planning and recovery objectives, and partnering with Business Continuity colleagues to drive scenario testing and mock major incident scenarios.
- Build, manage, and mentor regional teams to manage enterprise incident responses, including ensuring alignment between technical and business collaborators, determining incident severity, and driving internal and external communication.
- Collaborate with the Crisis Management Team during crises, including coordination with multiple functions and C-Suite members.
- Oversee firm-wide enterprise resiliency projects and drive continuous improvement of the ERO's people, processes, and tooling.
- Lead and develop ERO team members across regions, encouraging a collaborative and inclusive team environment to cultivate a high-performance culture.
Requirements
- Minimum of 15 years of related experience in Product, Operations, Incident Response, or other first line risk teams.
- Relevant master's degree (e.g., MBA) or certification preferred or equivalent experience.
- Excellent verbal and written communicator who is comfortable navigating legal, technical, and business concepts.
- Competent and confident during a crisis and able to work under pressure.
- Experience defining and leading operational resilience within a complex organization, within the financial services industry.
- Experience managing a diverse range and seniority of partners through critical business issues and/or active incidents or crises.
- Familiar with DTCC products/services and its role in capital markets.
- Proven experience in leading and managing teams.