Salesforce Transformation Specialist

2 days ago


Baltimore, Maryland, United States Lutheran Immigration and Refugee Service Full time
About Global Refuge
Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit organization dedicated to serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. Our comprehensive services leverage our extensive organizational expertise as well as Government, community, and faith partnerships.

About the Role
The Salesforce Administrator and Business Analyst will be responsible for managing and developing the Salesforce platform, ensuring full utilization and customization to match business goals. This includes reviewing and analyzing business processes, providing solutions to improve user experience and productivity, and delivering effective training modules and user guides. The ideal candidate will have Salesforce Administrator Certification, 1+ years of Salesforce setup and configuration experience, and knowledge of the software development life cycle.

Key Responsibilities
  • Salesforce System Support and Maintenance: Perform system maintenance and configuration, advise on system enhancements, monitor and analyze site metrics, and develop complex reports and dashboards.
  • Business Analysis: Collaborate with stakeholders to gather and confirm business requirements, analyze and consolidate information to develop solutions, and provide expert support to business users.

Benefits
  • A competitive salary, estimated at $90,000-$120,000 per year based on market data and requirements.
  • A comprehensive benefits package, including medical, dental, and vision insurance, professional development opportunities, and generous paid time off.

How to Apply

At Global Refuge, welcoming newcomers isn't just our duty – it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values. If you are passionate about transforming communities with a mission-driven organization, please apply for this exciting opportunity.



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