Assistant General Manager

4 days ago

Rock Hill, South Carolina, United States Restore Hyper Wellness - RHWS043 Full time
Job Summary

Restore Hyper Wellness is seeking a highly skilled and motivated Assistant General Manager to join our team. As a key member of our leadership team, you will play a vital role in driving business growth, developing our team, and delivering exceptional customer experiences.

Key Responsibilities
  • People Management
    • Assist in cultivating a high-performing team environment that provides exceptional customer service and ensures all staff members meet performance expectations.
    • Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity.
    • Assist in the management of disciplinary actions involving all Restore employees.
    • Provide in-the-moment feedback and coaching to your team when necessary.
    • Oversee the onboarding and training of all new non-medical employees.
    • Work with the General Manager to adapt your team to new system procedures, education, and performance expectations.
  • Operations Management
    • Ensure all opening and closing procedures are followed, stepping in to complete as needed.
    • Maintain a safe, clean, and secure environment for all guests and employees.
    • Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies.
    • Act as the point of reference for general issues/concerns that may arise while the General Manager is not present.
    • Serve as an expert on Restore products and services.
    • Operate as an example, coach, and guide for the team's technical skills, sales strategy, and orientation toward hospitality and education.
    • Work collaboratively with the General Manager, Lead Nurse, and Regional Manager to improve the store's overall effectiveness and efficiency.
    • Lead on the floor and embody Restore's core values.
    • Proactively identify and address difficult situations, manage conflict confidently, and escalate issues appropriately.
    • Make timely and effective decisions regarding customer service issues.
    • Work a minimum of one weekend day per week.
    • Support the General Manager to ensure all company-wide initiatives are executed in your store.
    • Perform additional duties and responsibilities as assigned by and in the absence of the General Manager.
  • Sales & Marketing
    • Check-in with Restore members regularly to ensure they are achieving their health and wellness goals.
    • Deliver individual sales goals and motivate your team to reach their targets.
    • Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team.
    • Manage declined auto-pays and follow up on expiring credit cards.
    • Follow up on missed appointments.
    • Process freezes/terminations in a timely manner and send email communication to members.
    • Assist the General Manager with store marketing and community outreach.
    • Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls, and facility maintenance as set by the General and Regional Manager.
    • Assist the General Manager in planning and leading monthly team meetings.
    • Plan and promote special events for the store each month using Restore tools for effective outreach and community involvement.
    • Identify and execute opportunities for corporate partnerships and community impact in collaboration with the General Manager.
  • Company Culture
    • Represent the brand by embodying Restore's core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness lifestyle.
    • Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for their contributions.

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