Order Entry Specialist

2 days ago


Milwaukee, Wisconsin, United States Marking Services, Inc. Full time

The Order Entry Specialist at Marking Services, Inc. is a key member of the Customer Service Team, responsible for providing exceptional customer service and sales support. This role involves processing orders, resolving customer issues, and collaborating with the CSR Team to build lasting relationships with our customers. Key duties include verifying customer order information, prioritizing orders, and maintaining a comprehensive understanding of MSI products and procedures.

Responsibilities:

  • Support Customer Service Representatives with order entry, including completing stock item quotes, order preparation, and order entry within a 2-hour turnaround.
  • Verify customer order information, including pricing, customer ID, shipping address, and method.
  • Prioritize orders to ensure rush orders and larger orders are processed first.
  • Maintain a thorough understanding of MSI pricing, products, product usage, and procedures.
  • Communicate product information to customers, emphasizing MSI's value proposition.
  • Proactively communicate with customers to ensure all commitments and obligations are met.
  • Cover customer service territory when a CSR is out of the office.
  • Create and maintain complete and accurate customer files.


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