Transportation Operations Manager
4 weeks ago
The Transportation Manager is responsible for overseeing day-to-day transportation operations, including maintaining driver relations and customer service functions to ensure customer satisfaction.
Key responsibilities include revenue generation, safety, equipment maintenance monitoring, and driver payroll, all while meeting established key performance indicators (KPIs).
Responsibilities:
- Build and maintain driver relationships through understanding and meeting driver needs, including home time, payroll, equipment breakdowns, and logging violations.
- Partner with logistics managers to optimize driver loads based on origin, destination, freight type, and driver availability.
- Understand and adhere to customer service expectations, goals, and initiatives to improve value for the customer and Werner Enterprises.
- Interface with various departments, including billing, vans, customer service, risk, safety, payroll, fuel, maintenance, and external vendors.
- Work closely with logistics managers to fill and maintain a full board of drivers.
- Perform other related duties as assigned by the Dedicated Logistics Manager.
Qualifications:
A Bachelor's degree in Business Administration, Marketing, or Transportation/Logistics, or two to three years of fleet management experience in the truckload industry.
Six months to one year of supervisory experience.
Strong organizational skills, proven management ability, and skill in operating a computer terminal and satellite communications system.
Werner Enterprises provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, or veteran status.
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